Member Service Representative

Villagecare New York City , NY 10014

Posted 3 months ago

Member Service Representative

VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center and serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. This is a Full-Time position from 9am-5pm.

Some of your daily activities will include handling incoming telephone calls and answers questions for members and providers, assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care. You will be responsible for data entry authorizations under the direction of the Care Management Supervisor.

You will assist members in arranging appointments with physicians and other health care provider services. As a Member Services Representative, you will assists members in selection of participating providers that will help them improve the quality and outcomes of care.

We would like to speak to those who have 3+ years of experience in a related healthcare call center or service environment. Bilingual in Spanish, Cantonese/Mandarin, or Russian is preferred. High School Diploma Required

There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys highly competitive compensation and benefits package, a 403(b) retirement plan and much more than we would love to speak with you!

VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.

VillageCare is a Drug-free workplace. Equal Opportunity Employer

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Member Service Representative