Member Service Representative

SCR Solutions is seeking a personable and proactive Member Service Representative to join our customer service team. In this role, you will be responsible for providing outstanding service to our members, addressing inquiries, and resolving issues to ensure a positive experience. You will work to build strong relationships with our members, provide information about our services, and assist them in navigating our offerings. The ideal candidate will have excellent communication skills, a friendly demeanor, and a strong desire to help others. If you are a dedicated individual looking to make a difference in the lives of our members, SCR Solutions offers a supportive and collaborative work environment for professional growth.

Responsibilities

• Respond to member inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide information about products and services, and assist members with enrollment and account management.
• Resolve member issues and complaints promptly and effectively, ensuring satisfaction.
• Maintain accurate records of member interactions and transactions.
• Identify member needs and recommend suitable products and services.
• Collaborate with team members and management to improve service processes and member engagement.
• Participate in training sessions to stay updated on services and best practices.

Requirements

• High school diploma or equivalent; associate degree or relevant experience preferred.
• Previous experience in customer service or a related field.
• Exceptional communication and interpersonal skills.
• Ability to handle multiple tasks effectively and prioritize responsibilities.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer service software and databases.
• A positive attitude and a desire to help others.