Member Service Representative (Full-Time) - Lascara

Navy Federal Credit Union Norfolk , VA 23510

Posted 7 days ago

[email protected]


  • Analyze, research, and resolve problems and discrepancies related to member accounts/loans

  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

  • Counsel current and prospective members about Navy Federal's products and services

  • Ensure cash and other negotiable instruments are handled properly

  • Identify opportunities to cross service products and increase product penetration

  • Perform platform-banking functions

  • Assist level I team members

  • Understand and comply with federal and other regulations relating to financial products and services

  • May assist with Branch Office vault opening, closing and balancing procedures

  • May serve as a Branch Office and/or ATM vault custodian

  • Perform other duties as assigned


  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need

  • Ability to work independently and in a team environment

  • Working knowledge of savings and checking products, accounts, and services

  • Effective active listening skills to accurately respond to inquiries and account requests

  • Effective organizational, planning and time management skills

  • Effective research, analytical, and problem-solving skills

  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact

  • Effective skill exercising initiative and using good judgment to make sound decisions

  • Effective skill maintaining composure in a high production and changing environment

  • Effective skill navigating multiple screens and PC applications and adapting to new technologies

  • Effective skill performing mathematical calculations and working accurately with numbers

  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution

  • Experience in working in a credit union environment

Hours: Available Monday - Saturday: hours based on business needs.

Location: 1530 International Boulevard, Norfolk, VA 23513

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Salary Range: $19.00 - $22.50 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Within this range, pay will be determined based on factors such as individual qualifications, location, and market position.

Posting End Date: 3/27/2023

Job postings are subject to close early or extend out longer than the anticipated closing data at the hiring team's discretion based on qualified applicant volume.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Employee Referrals

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

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Member Service Representative (Full-Time) - Lascara

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