Member Service Representative

About the position The position involves providing a comprehensive range of banking products and services to members and prospective members of on of the largest credit unions. This includes handling depository accounts, lending products, and credit/debit cards while performing moderately complex banking functions under supervision.

The role also includes assisting and training lower-level team members, ensuring compliance with regulations, and identifying opportunities to enhance product penetration. Responsibilities Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about union products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities to cross service products and increase product penetration Perform platform banking functions Assist level I team members Understand and comply with federal and other regulations relating to financial products and services Perform other duties as assigned Requirements Ability to work independently and in a team environment Working knowledge of savings and checking products, accounts and services May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need Effective active listening skills to accurately respond to inquiries and account requests Effective organizational, planning and time management skills Effective research, analytical, and problem solving skills Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective skill exercising initiative and using good judgment to make sound decisions Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing mathematical calculations and working accurately with numbers Effective verbal and written communication skills Nice-to-haves Experience in member/customer service preferably in a call center, retail banking or financial institution Experience in working in a credit union environment