Member Service Representative

Position Summary:

Make consumer loans, following current policies concerning loans as set by the Board of Directors, and meet performance targets for loan production and cross-sales of products. Determine the member's needs, tailoring credit products to meet their unique financial needs and goals. Cross sell all products and services while adhering to credit union policy and procedures.

Essential Job Functions:

• Maintains excellence in delivering member service and exceeding the credit union and Remote Lending service standards.

• Analyze the applicant(s) financial status and risk while utilizing the tools available (credit report, formulas, collateral value look up, etc) to conduct a thorough review for all loan requests.

• Complete all required functions and workflows in the credit union Loan Origination Software.

• Perform daily responsibilities along with knowledge of completing a loan efficiently and effectively through remote channels.

• Complete loan review to include recommendation of decision and forward to underwriters for decision.

• Communicate loan decisions with members.

• Providing a consultative sales approach to meet our member's financial needs by proactively identifying opportunities to cross-sell and up-sell beneficial products and services.

• Fostering a teamwork attitude to ensure all credit union goals and objectives are achieved.

• Consistently meet or exceed sales goals as set by management by effectively and efficiently cross-selling credit union products and services to both current and potential members via electronic communication (email, phone, fax, software).

• Responsible for referring sales opportunities to other lines of business.

• Ensure the protection of the credit union's interest in matters of adequate documentation; includes but not limited to: loan maintenance, loan packets, and title work

• Adherence to security, internal control procedures, policies and applicable laws and regulations.

• Adhere to mandatory compliance, product, and credit union training.

• All other duties as assigned.

Qualifications

Experience Requirements:

• 2 years customer/member service which must include cross-selling and upselling products or services

• Banking or Credit Union experience preferred

Education Requirements:

• High School or GED Required

Physical Demands

• Standing

• Frequently

• Walking

• Frequently

• Sitting

• Frequently

• Lifting

• Occasionally

• Talking

• Constantly

• Hearing

• Constantly

• Repetitive Motions

• Constantly

Physical and Environmental Requirements

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Our people are passionate about what they do and the members they serve. If you're looking for an opportunity to be a part of a work family that values dedication, unity, and excellence, we're the right company for you.