Member Service Representative

Nature & Scope: Positional Overview Are you passionate about helping others and making a real difference in your community?

Join the team as a Member Services Representative at a local Buffalo credit union where every day is an opportunity to build lasting relationships with members As the friendly face of the credit union, you’ll assist members with their financial needs, answer questions, and offer personalized solutions that support their goals. If you enjoy working in a welcoming, collaborative environment and are committed to providing exceptional service, we’d love to meet you Role & Responsibility: Tasks That Will Lead To Your Success Perform financial transactions either in person or by phone including but not limited to; deposits, withdrawals, transfers, Visa credit card payments, loan payments, ACH and share draft posting etc.

Provide assistance to members with requests for information on accounts and services Support operations as required: balance vault and cash machines, issue cashier’s checks, process night drop envelopes, US mail deposits and payments Other duties as needed Skills & Experience: Qualifications That Will Help You Thrive Previous teller or cash handling experience High school diploma or equivalent Cash counting experience Strong member/customer service skills Effective listening and verbal communication skills Professional and courteous demeanor Ability to work independently and within a team environment