Member Service Representative II - Lacey Branch

Job Details

Job Location: Lacey Branch

• Olympia, WA

Position Type: Part-Time; 35 Hours

Education Level: High School or GED

Salary Range: $20.05 - $25.79 Hourly

Job Shift: Day

Job Category: Banking

Description

We are currently in search of an individual with exceptional customer service skills and a solid six months (or more!) of experience within the financial industry, encompassing both teller and new accounts responsibilities. As a Member Service Representative II, your role will be instrumental in assisting our valued members with a diverse range of financial services.

What your day will look like:

• Utilize your knowledge of credit union products and services to provide expert assistance to members, ensuring inquiries and transactions are handled with precision and courtesy

• Handle various transactions and providing expert guidance to our members

• Become the go-to expert on teller transaction codes and check cashing

• Manage accounts with the utmost attention to detail

• Take charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cards

• Assist members with any issues related to unauthorized use of ATM/Visa debit cards

• Balance daily transactions and cash totals with accuracy, efficiency, and timeliness

• Showcase effective oral and written communication with all credit union employees

• Attend monthly staff meetings and actively participating in assigned training sessions

• Handle incoming mail, night deposit mail, western union, and bank-to-bank wires with precision

Branch Hours

Monday

• Friday: 9:00am

• 5:30pm

Saturday- 10:00am-2:00pm

The pay range:

$20.05 - $25.79.

An applicant with six months of financial institution experience (to include new accounts) can expect to start at $20.05 per hour

The benefits:

We are committed to providing an enjoyable work environment and outstanding job opportunities, while providing excellent benefit options to meet our employees short and long-term goals. We have a reputation for offering an outstanding benefit package to our employees that work 30 or more hours per week.

• Work-Life Balance

• Generous PTO (Paid Time Off)

• 11 Paid holidays

• Paid Bereavement Leave

• Paid Jury Duty leave

• Training and advancement opportunities

• 401k with match up to 6%

• Mortgage discounts

• No interest employee loans for work wear

• Paid volunteering at ACU sponsored events

• Bonus opportunities

• Company paid long term disability and life insurance

• Full Medical, Vision and Dental benefits

• Annual employee event for all staff and their families

• Employee Assistant Program (EAP)

• Free Checks

• Free wire transfers

• AND MORE!

Qualifications

What you will bring:

Education:

• High school diploma or equivalent

Experience:

• Six months to one year of experience working in a financial institution or related field

If you are ready to embark on a journey towards professional growth and engagement in a supportive environment, we encourage you to apply for this exceptional opportunity. Join our team and be part of a company that values professionalism, excellence, and dedication.

ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer.

Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.