Member Service Representative

Hope Credit Union / Hope Enterprises Memphis , TN 38103

Posted 2 months ago

Job Summary

The Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties. Duties include a high level of external and internal public contact and management of varied records and file systems. Confidentiality is involved, and sensitive situations may be handled.

Primary and Essential Functions

  • Establish and maintain member accounts

  • Prepare and process teller transactions efficiently and effectively

  • Adhere to established cash handling and balancing procedures

  • Prepare corporate deposits daily

  • Perform a variety of administrative duties including but not limited to answering telephones, typing and filing

  • Provide excellent customer service

  • Adhere to all branch procedures

Secondary Functions

  • Perform general administrative duties such as attending meetings, report production, etc.

  • Assist branch personnel with special projects as needed

Competencies/Skills

  • Ability to handle monetary instruments and make transactions accurately

  • Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.

  • Ability to read and interpret documents, write routine reports and correspondence.

  • Ability to speak effectively before groups of customers and employees of the organization.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to compute rate, ratio, percent, and interpret data.

  • Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.

  • Ability to deal with problems involving a few concrete variables in standardized situations.

  • Excellent customer service skills

Desired Qualifications

  • Bachelor's degree, business concentration preferred

  • Fluency in English and Spanish preferred

  • 3+ years experience in banking/finance in areas related to job requirements

  • Cash handling and customer service experience

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