Hope Credit Union / Hope Enterprises Memphis , TN 38103
Posted 2 months ago
The Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties. Duties include a high level of external and internal public contact and management of varied records and file systems. Confidentiality is involved, and sensitive situations may be handled.
Primary and Essential Functions
Establish and maintain member accounts
Prepare and process teller transactions efficiently and effectively
Adhere to established cash handling and balancing procedures
Prepare corporate deposits daily
Perform a variety of administrative duties including but not limited to answering telephones, typing and filing
Provide excellent customer service
Adhere to all branch procedures
Perform general administrative duties such as attending meetings, report production, etc.
Assist branch personnel with special projects as needed
Ability to handle monetary instruments and make transactions accurately
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
Ability to read and interpret documents, write routine reports and correspondence.
Ability to speak effectively before groups of customers and employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, percent, and interpret data.
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Excellent customer service skills
Bachelor's degree, business concentration preferred
Fluency in English and Spanish preferred
3+ years experience in banking/finance in areas related to job requirements
Cash handling and customer service experience
Hope Credit Union / Hope Enterprises