Member Service Representative

Hope Credit Union / Hope Enterprises Memphis , TN 38103

Posted 2 months ago

About Us

Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust.

Job Summary

The Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties. Duties include a high level of external and internal public contact and management of varied records and file systems. Confidentiality is involved, and sensitive situations may be handled.

Primary and Essential Functions

  • Establish and maintain member accounts.

  • Prepare and process teller transactions efficiently and effectively.

  • Adhere to established cash handling and balancing procedures.

  • Prepare corporate deposits daily.

  • Perform a variety of administrative duties including but not limited to answering telephones, typing, and filing.

  • Provide excellent customer service.

  • Adhere to all branch procedures.

Secondary Functions

  • Perform general administrative duties such as attending meetings, report production, etc.

  • Assist branch personnel with special projects as needed.

Competencies/Skills

  • Ability to handle monetary instruments and complete transactions accurately.

  • Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.

  • Ability to read and interpret documents, write routine reports and correspondence.

  • Ability to speak effectively before groups of customers and employees of the organization.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to compute rate, ratio, percent, and interpret data.

  • Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.

  • Ability to deal with problems involving a few concrete variables in standardized situations.

  • Excellent customer service skills

Desired Qualifications

  • Bachelor's degree, business concentration preferred.

  • Fluency in English and Spanish preferred.

  • 3+ years' experience in banking/finance in areas related to job requirements.

  • Cash handling and customer service experience.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Member Service Representative

Abnb Federal Credit Union

Posted Yesterday

VIEW JOBS 3/28/2024 12:00:00 AM 2024-06-26T00:00 Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable Abnb Federal Credit Union Norfolk VA

Member Service Representative

Hope Credit Union / Hope Enterprises