Member Service Representative

Job Summary

The Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties. Duties include a high level of external and internal public contact and management of varied records and file systems. Confidentiality is involved, and sensitive situations may be handled.

Primary and Essential Functions

• Establish and maintain member accounts

• Prepare and process teller transactions efficiently and effectively

• Adhere to established cash handling and balancing procedures

• Prepare corporate deposits daily

• Perform a variety of administrative duties including but not limited to answering telephones, typing and filing

• Provide excellent customer service

• Adhere to all branch procedures

Secondary Functions

• Perform general administrative duties such as attending meetings, report production, etc.

• Assist branch personnel with special projects as needed

Competencies/Skills

• Ability to handle monetary instruments and make transactions accurately

• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.

• Ability to read and interpret documents, write routine reports and correspondence.

• Ability to speak effectively before groups of customers and employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, percent, and interpret data.

• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to deal with problems involving a few concrete variables in standardized situations.

• Excellent customer service skills

Desired Qualifications

• Bachelor's degree, business concentration preferred

• Fluency in English and Spanish preferred

• 3+ years experience in banking/finance in areas related to job requirements

• Cash handling and customer service experience