Hope Credit Union / Hope Enterprises Louisville , MS 39339
Posted 1 week ago
About Us
Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust.
Job Summary
The Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties. Duties include a high level of external and internal public contact and management of varied records and file systems. Confidentiality is involved, and sensitive situations may be handled.
Primary and Essential Functions
Establish and maintain member accounts
Prepare and process teller transactions efficiently and effectively
Adhere to established cash handling and balancing procedures
Prepare corporate deposits daily
Perform a variety of administrative duties including but not limited to answering telephones, typing and filing
Provide excellent customer service
Adhere to all branch procedures
Secondary Functions
Perform general administrative duties such as attending meetings, report production, etc.
Assist branch personnel with special projects as needed
Competencies/Skills
Ability to handle monetary instruments and make transactions accurately
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
Ability to read and interpret documents, write routine reports and correspondence.
Ability to speak effectively before groups of customers and employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, percent, and interpret data.
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Excellent customer service skills
Desired Qualifications
Bachelor's degree, business concentration preferred
Fluency in English and Spanish preferred
3+ years experience in banking/finance in areas related to job requirements
Cash handling and customer service experience
Hope Credit Union / Hope Enterprises