Member Service Representative

Gateway Metro Federal Credit Union Affton , MO 63069

Posted 2 months ago


Job Type



A successful Member Service Representative, will build and maintain strong relationships with members and teammates, while completing routine teller transactions as well as receiving and processing memberships, checking/loan applications, and opening new services for members. They will also listen for the opportunity to suggest/sell new credit union services which will assist members in meeting their financial goals.


Position Requirements

  • Maintain member and credit union confidentiality at all times

  • Well-developed interpersonal skills and the ability to effectively communicate, work and interact with others

  • Development and maintenance of various reports used throughout the organization

  • Working knowledge of all credit union products and services, including, but not limited to credit granting criteria, documentation required for each type of loan and the computation of interest rates

  • Operate ITMs and cash recyclers

  • Ability to ask for, begin, and see a loan through to its closing

  • Opening, updating, and closing of all types of accounts

  • Assist peers when needed

  • The ability to evaluate problems and make independent decisions following established credit union policies and procedures

  • Must be enthusiastic, self-motivated and member service oriented

  • Understand and maintain vault policies and procedures

  • Ability to handle a fast-paced environment and multi-task

  • Ability to operate computer applications

  • Answering phone calls and providing expertise when customers call in through our automated system

  • Responsible for maintaining a clean and orderly branch

  • Intermediate mathematical skills required (i.e. calculations, use of decimals to compute ratios and percentages, fractions, etc.)

Candidate Requirements

  • High school diploma or equivalent

  • Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance preferred, but not required

  • Willing to work flexible hours, including Saturdays

  • Must have reliable transportation

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Member Service Representative

Gateway Metro Federal Credit Union