Member Service Representative (Full Time) Hawthorne, CA

Navy Federal Credit Union Hawthorne , CA 90250

Posted 3 months ago


Job Description

Employee Perks

Why You Will Love Being Part of the Navy Federal Team:

  • Competitive compensation with opportunities for annual raises, promotions, and bonus potential

  • Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)

  • On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses

  • Consistently Awarded Top Workplace

  • Nationally recognized training department by TRAINING Magazine

  • An employee-focused, diverse, and service-oriented workplace environment

Basic Purpose

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision.

  • Candidates who meet the minimum requirements of the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox.


  • Analyze, research and resolve problems and discrepancies related to member accounts/loans

  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

  • Counsel current and prospective members about Navy Federal's products and services

  • Ensure cash and other negotiable instruments are handled properly

  • Identify opportunities to cross service products and increase product penetration

  • Perform platform banking functions

  • Understand and comply with federal and other regulations relating to financial products and services

  • May assist with Branch Office vault opening, closing and balancing procedures

  • May serve as a Branch Office and/or ATM vault custodian

  • Perform other duties as assigned


  • Ability to work independently and in a team environment

  • Working knowledge of savings and checking products, accounts and services

  • Effective active listening skills to accurately respond to inquiries and account requests

  • Effective organizational, planning and time management skills

  • Effective research, analytical, and problem solving skills

  • Effective skill building effective relationships through rapport, trust, diplomacy and tact

  • Effective skill exercising initiative and using good judgment to make sound decisions

  • Effective skill maintaining composure in a high production and changing environment

  • Effective skill navigating multiple screens and PC applications and adapting to new technologies

  • Effective skill performing mathematical calculations and working accurately with numbers

  • Effective verbal and written communication skills

  • Desired

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Desired
  • Experience in working in a credit union environment

Bank Secrecy Section

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Hours: Available Monday Saturday: hours based on business needs. Part Time hours are typically 20-25+ hours a week (Please note during training longer hours will be required).

Location: 5360 Rosecrans Avenue Hawthorne, CA 90250

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

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Member Service Representative (Full Time) Hawthorne, CA

Navy Federal Credit Union