Member Service Representative / Front Desk Representative

Benefits:

• Free membership

• Employee discounts

Schedule:

Mon-Fri: 5am-11am

Sat & Sun: 1pm-7pm

Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.

Essential Job Functions

• Greet all members and guests upon arrival and say goodbye upon departure;

• Monitor club access to both members and non-members;

• Answer questions and handle member and guest complaints;

• Answer phone calls and provide information to prospects;

• Give tours to prospective members;

• Sell memberships, write agreements, and enter new members into database;

• Operate Point-of-Sale system and collect balances on past due accounts;

• Organize and maintain customer service front desk;

• Complete the Club Walk-Around hourly and complete checklists;

• Perform club housekeeping including, but not limited to:

• Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;

• Dusting where and when necessary including vents;

• Wiping tile, walls, and doors;

• Vacuuming and mopping floors;

• Replenishing toilet paper and soap;

• Emptying trash cans; and,

• Maintaining organization of cleaning closet.

• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and and club members

• Perform all other duties as assigned or required

Education & Experience

• High School Diploma or G.E.D. preferred;

• Previous customer service and/or sales experience preferred;

• Previous cleaning/maintenance experience preferred; and,

• Basic computer literacy.

Skills and Abilities

• Excellent phone, communication, and interpersonal skills;

• Understand and be able to communicate the Judgment Free Zone mission

• Accuracy with numbers;

• Ability to follow directions;

• Ability to work well independently and with others;

• Positive attitude and willingness to help others;

• Ability to maintain composure in difficult situations

• Ability to recognize and learn from mistakes.

Physical Environment & Requirements

• Primarily indoor environment with normal exposure to light, sound, heat, and cold;

• Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;

• Must be able frequently move, lift, push, pull, carry at least 60 lbs.;

• Must be able to operate equipment such as vacuums and floor scrubbers;

• Exposure to standard cleaning fluids and chemicals;

• Must be able to recognize, identify, and judge behavior within environment; and,

• Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.

Compensation: $15.00 per hour

JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.