Member Service Representative - French Creek Ymca

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.

Occasional evening and weekend availability required.

This is a Part Time position.

Job Responsibilities:

• Process payments and maintain balanced cash drawer and receipting according to procedures.

• Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.

• Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.

• Complete accurate data entry and maintain records on new members, renewals, program participants and guests.

• Ensure maintenance of all member resource information at front desk.

• Keep front desk and lobby area neat, clean and professional.

• Greet members / visitors according to YMCA guidelines.

Qualifications:

• High School Diploma or GED preferred.

• Strong customer service skills.

• Cash management experience.

• Organized and able to follow directions.

• Friendly, outgoing personality.

• Comfortable working in a membership driven environment.

• Ability to perform multiple tasks in diverse situations successfully.

• Computer and keyboarding experience.

• Strong communication skills and phone etiquette.