Member Service Representative 1

As a Member Service Representative, you and your team will provide OURCU's members with the high-quality member service that keeps them coming back to OURCU for their financial needs!

You may thrive as a Member Service Representative if you:

• Enjoy interacting with people and making them smile
• Have a knack for maintaining accuracy while working with numbers
• Embrace the challenge of problem-solving and finding solutions
• Find fulfillment in helping members meet their unique needs
• Have exceptional attention to detail

Your day may include:

• Greeting members and nurturing relationships with them
• Performing transactions such as deposits and withdrawals, cash advances, transfers, issuing cashier's checks, etc.
• Responding to member inquiries and performing relevant research
• Offering OURCU products and services when it may be beneficial to the member and their specific needs
• Maintaining confidentiality regarding member accounts
• Assisting the Lead MSR and MSR Supervisor with related duties as requested

You might be a great fit if you have:

• Customer service experience
• Cash handling experience
• Strong communication skills
• Bilingual skills, fluent in both English and Spanish is a plus!

OURCU's offers the following benefits:

• Medical, dental, and vision insurance' 90 percent paid for employee and 60 percent for qualified dependents.
• Employer-paid life and long-term disability insurance
• Employer paid Employee Assistance Program
• Generous 401(k) options (OURCU contributes no matter what!) Employer matching after 1-year!
• Paid sick leave and vacation
• 12 Paid holidays
• Tuition assistance
• Career growth opportunities
• And more!

For more details, please view the full job description.

OURCU is an equal opportunity employer. OURCU utilizes E-Verify; for additional information, please email HRTeam@ourcu.com

As part of our hiring process, if selected for the position you will be required to complete a criminal and motor vehicle background check; in addition, to a credit check.