Member Service Rep

POSITION SUMMARY:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility.

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.

• Interviews and/or tours prospective members; sells memberships.

• Builds relationships with members; helps members connect with one another and to the YMCA.

• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

• Applies all YMCA policies dealing with member services.

• Handles retail item sales and towel service operations.

• Responsible for walking through facility regularly; assisting members, attending to any minor facility cleaning needs, reporting repairs, etc.

• All other duties as assigned by your supervisor.

QUALIFICATIONS:

• High school graduate or equivalent.

• Certifications required within 30 days of hire: CPR/AED, and First Aid.

• Excellent interpersonal and problem solving skills.

• Ability to connect with people of diverse backgrounds.

• Previous customer service, sales or related experience.

• Basic knowledge of computers.

Salary: $16.00-$22.34

For more information about this position, please contact Alisha Lester at 530-274-4739 or at [email protected]