Member Service Rep

Summary – Member Services Representative – Customer Support:

JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying experienced and passionate customer support professionals. Our Member Service Representatives take incoming questions from customers and offer resolution through active and empathetic listening then sharing a wide depth and breadth of knowledge (after becoming a subject matter expert) in our products and services.

We’re looking for high achievers who are fascinated with our industry to join our dedicated team in providing exceptional service to our members. It’s the very foundation of our growing company and the reason behind our success.

What’s in it for you as a Member Services Representative – Customer Support:

• Extensive customer support training to get you prepared to deliver 5-star service while becoming a subject matter expert.
• Intrinsic value – the work you will be doing is all centered around providing internet access to rural and underserved communities.
• Opportunity to be part of a rapidly growing organization.
• Increased earning potential and comprehensive benefits.

What you’ll be doing as a Member Services Representative – Customer Support:

• Provide 5-star customer service to current and prospective customers.
• Demonstrate clear and effective communication to quickly resolve issues and ensure member satisfaction.
• Assist potential members in identifying if they fall within our service areas.
• Help new members with account creation and plan selection.
• Answer general account questions, including billing, pricing, and service details.
• Contribute to projects and continuous improvement initiatives within the department.

What’s Required as a Member Services Representative – Customer Support:

Required:

• Flexibility in your schedule for a 7a.m. to 7p.m. work shift, 7 days a week.
• Excellent customer service and problem-solving skills, with an eye for detail.
• Strong communication skills and professional demeanor.
• Ability to multitask between systems and adapt to change.
• Analytical thinker with technical aptitude, able to work independently and as part of a team.
• 2 years of customer service or technical support experience.

Preferred:

• Telecom industry experience (a definite plus).
• Bilingual.
• Experience with billing and pricing.
• Associates in a business discipline.