Member Service Coordinator

Overview

Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day.

And they in ours as well. These life-changing connections give our work meaning and fuel our desire to advance our potential. To be all that we can be.

At Hebrew SeniorLife, that's uniquely possible. Because here we're supported to always keep growing. And as we do, so does our collective impact.

Our benefits include:

• Excellent medical and dental benefits, available on your first day for positions over 24 hours/week• A 403b retirement plan open to all employees, including per diems• Generous paid time off• On-site health and wellness programming• Tuition reimbursement and scholarships• An employee recognition program

Responsibilities

• Receives all resident related requests in person, by telephone, and/or email in the following areas: trip and program reservations, requests for: engineering, IT, housekeeping, transportation requests for medical appointments, guest house reservations, and meeting space requests from residents and HSL employees.• Keeps track of all requests via help desk software (Building Engines).• Graciously receives complaints and concerns. Acts to correct issues by making requests of others.• Solves resident issues and/or arranges solutions with other departments, and provides follow up confirmation and/or status of requests.• Manages all rapid notification calls and emails for residents and staff.• Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently• Anticipates and meets the needs of the residents• Reserve conference rooms through Meeting Planner & Microsoft Outlook and perform other clerical duties as assigned• Coordinates trip lists, any change requests in coordination with Community Life and Transportation departments.• Assists residents with copy and fax requests.• Arranges for services outside of the community, such as restaurant reservations, concert tickets, etc. • Handles special projects, including the creation and/or maintenance of spreadsheets, lists, and databases, and conducts research as requested.• Greets all visitors pleasantly and assists with directing them to the appropriate building• Welcomes and assists overnight guests using the President's Guest House.• Back up support for all non reservation guest house tasks.• Other duties and responsibilities as assigned.

Required Qualifications

• Compassion for and desire to work with seniors• Basic knowledge of computers and other small office equipment• Superior customer service skills• Excellent organizational and communication skills and exceptional telephone etiquette• Excellent problem solving skills; uses good judgment and patience during emergencies and stressful situations• Maintains confidentiality and privacy of the residents• Professional appearance and demeanor• Flexibility to work varied shifts (when needed), including weekends and holidays• Previous Hotel/Receptionist experience preferred.• High School diploma or equivalent