Member Service Associate (Public Service Representative 1)

Department Overview

OHSU is proud to be designated a Magnet hospital by the American Nurses Credentialing Center. Just 9 percent of U.S. healthcare organizations hold this designation. We pride ourselves in not only serving our community with the highest of accolades but also pushing a multifaceted mission that strives for excellence within the OHSU Culture.

We want you, apply and work with us today! https://www.ohsu.edu/

At March Wellness & Fitness Center we address the many dimensions of wellness - physical, emotional, intellectual, spiritual, financial, social and creative - that when combined make each of us unique. At march, members and health practitioners work together to develop a wellness program that draws on a variety of approaches, traditional and novel, to meet an individual's health needs.

The role of a Member Service Associate executes daily center activities including: customer service tasks, enrollment and providing information for members and the public.

Function/Duties of Position

• Open and close center, greet member by name, answer phone calls, operate POS, follow all SOP's, knowledge and use of membership software, update center information and schedule appointments. Provide information and registration for membership, programs, events and classes. Execute superior customer service.

• Demonstrate knowledge, ability and implementation of all polices and procedure related to the Front Desk operations. Maintain a safe and clean environment. Enroll and process new members.

• Other duties and special projects as assigned.

• Respond to all emergencies.

Required Qualifications

• Public contact training or experience which included exchange of information, goods or money.

• Experience answering questions and providing information.

• Experience delivering superior continuous quality and facilitating high member satisfaction.

• Exceptional customer service skills.

• Ability to multitask in a fast-paced environment.

• Ability to work independently, be flexible and meet deadlines.

• Outstanding people skills.

• Ability to project and promote a healthy image.

• Great communicator with the ability to communicate to member and staff in a courteous, friendly and professional manner.

• Strong organizational skills.

• Proficiency with MS Word, Excel and Outlook.

• BLS HeartCode or CPR/AED certification

• Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole

• Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications

• High School diploma.

• One year of experience in public contact (such as public service representative, salesperson or receptionist)

• Prior experience in an upscale environment. Demonstrated success in member/customer satisfaction.

• Computer skills in Microsoft office applications, database and point of sale.

Additional Details

Pay Range: $19.59 - $26.12 per hour

• Days, evenings, weekends and holidays required.

• This position requires a high level of physical activity, including standing for extended periods of time. Ability to lift a minimum of 80 pounds essential.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.