Under the direct supervision of the Membership Director, the Member Services Associate shall assist in implementation of the membership strategies that best meet the mission and needs of the agency as directed by the Membership Director. The strategy of the Membership Department, with the help of the Fitness team members, includes serving our membership base, increasing membership units, assisting with membership appreciation events, improving tracking, reporting, preparing and maintaining membership files and handling all follow-throughs on a timely basis.
It's important to have excellent people skills, exemplary oral and written communication skills, and be well organized.Attention to detail, strong computer abilities, and demonstration of proven sales experience are necessary.
The Member Services Associate is a team player, well versed in customer service, who has great listening skills with members as well as staff.
Duties and Responsibilities include the following. Other duties may be assigned. Attends staff meetings as directed.
Recruitment and Retention of JCC Members
Works to increase agency revenue through new member sales, retention, renewal process and personal training sales.
Makes outbound membership sales and account related calls.
Tracks, logs, and reports progress of leads and membership sales.
Achieves monthly personal and team goals.
Provides a level of excellent customer service through leadership and training.
Develops relationships and encourages member referrals.
Responsible for conducting annual and monthly membership renewal processes including custom letters to respective groups.
Responsible for membership account management and lead management.
Serves as one of the key staff people that provides tours of the facilities and follow-up with prospective members.
Works with accounts receivables, bank returns, and makes collection calls on a monthly basis.
Works collaboratively with Membership Supervisor and accounting to make necessary financial adjustments on members' accounts including being the key staff person making calls to acquire new payments as needed, changes in member status, and demographics on an on-going basis.
Conducts Optum, Silver & Fit, and Silver Sneakers program reporting monthly for payments to the JCC.
Adhere to company Standards for all department operations.
Represent the Center in a positive and professional manner at all times and demonstrate the values presented in our Mission Statement.
Attend all meetings and training sessions as required.
Must exhibit strong interest in working in the fitness industry.
Excellent human relations, communications, and member service skills.
Cooperative and friendly attitude.
Works as manager on duty.
Helps manage Front Desk and Weight Room staff.
Responsible for opening and/or closing of the facility.
Needs flexibility with work hours, ideally early morning and/or evening hours are required.
BA/ BS in related field or prior related field experience.
Ability to relate well with staff & community contacts.
Excellent communication skills.
Excellent computer skills.
Excellent with time management and the ability to multitask efficiently.
English Fluency required- Spanish would also be helpful!
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Do repetitive movements with hands or wrists (sorting, creating files, typing)
Walking around the JCC Campus for tours.
Sitting for more than three hours during the day.
Work in bent, twisted or awkward work posture and stand for more than two hours in a row.
Must be able to lift, bend, and/or reach, including with outstretched arms and overhead.
Requires working indoors in environmentally controlled conditions.
Do repetitive movements with hands and/or wrists.
Customer Service and Interpersonal Skills
Ability to manage difficult or emotional members, responds promptly to customer needs.Responds to requests for assistance and service. Meets commitments. Interpersonal skills, maintains confidentiality, works with integrity, works well in a team setting.
May require dealing with unpleasant, angry, or impolite/ unsatisfied people in a professional manner.
Salary Range- $30,000-$36,000 per year based on experience.
Located in sunny, beautiful Miami, Florida,the sprawling Alper JCC at The Jay Morton-Levinthal Campus lies in the heart of the suburb of Kendall, easily reached by many nearby transportation crossroads. Convenient and accessible, our Center provides many opportunities for the Jewish community and all south Miami-Dade County residents to enjoy recreational, educational, cultural and social activities.
Through our extensive facilities, we offer our Members and Non-Members the chance to meet and connect with individuals and families from all over. For fitness enthusiasts, our well-equipped Fitness Center is a great place to play racquetball with your family, train with a friend in the gym, or swim with a group in our Jr. Olympic pool. Our Youth and Adult Building, home to a wide selection of adult programs and our children's department offers the young and young at heart a place to gather and socialize. Also, our Sablotsky Cultural Arts Center hosts visual arts exhibits and performances for all ages and focuses on bringing quality, renowned Jewish artists, authors, and entertainers for the community to enjoy.
The Alper JCC is also home to many high-quality programs, each recognized for their excellence and commitment to the community. Our superb Quality Counts 5-Star Glen Greenstein Early Childhood Development Center offers families the perfect setting for their children, infants through preschoolers, to grow, learn, and appreciate Jewish heritage. For children, the Kids? Connection After School Program provides a structured yet fun environment; and our summer camp gives campers the opportunity to grow and expand their horizons.
As a community agency, we strive to strengthen the Jewish community by promoting Jewish values, ethics and traditions through our programs and services. The Alper JCC invites you to become a Member today and take advantage all we have to offer.
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