Member Service Associate (Front Desk Staff) - Downtown Belleville Ymca

• Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.

• Enter membership and program registration data into HRIS operating system

• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.

• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count

• Participate and recruit participants for member challenges also known as member visit drivers.

• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.

• Ensures established processes for touring and following up with membership inquiries are followed.

• Assist with the attainment of membership department strategic plan goals.

• Provide feedback and offer solutions regarding gaps in service and/or member concerns.

• Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.

• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills

• Effectively handle conflict and member complaints, with the support of the center Membership Director

• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

• High school diploma and or GED required

• Excellent interpersonal and problem solving skills.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

• Previous customer service, sales or related experience.

• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings

• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.

• 20% Discount on tuition at Missouri Baptist University

• Free individual membership to YMCA nationwide

• Discounts on YMCA programs

• Discounts on YMCA Childcare