Member Service Agent (Contact Center)

Deseret First Credit Union Spanish Fork , UT 84660

Posted 4 weeks ago

There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:

  • 11 paid holidays

  • A positive atmosphere and co-workers that truly care

  • Benefits, perks, and discounts worth a double-take

  • Competitive compensation

  • Enjoyable activities and wellness initiatives

The schedule is Monday-Friday from 10:00-7:00 as well as rotating Saturdays from 8:45-2:00.

Summary:
The Member Service Representative provides service to members of the credit union by processing their financial transactions and educating them on credit union products and services over the phone and via email and other electronic messages.

Duties and Responsibilities:

  • Takes incoming calls from members to assist them with account needs and transactions

  • Opens new accounts

  • Processes checks

  • Responds to members' e-mail inquiries

  • Provides credit union products and services to existing members

  • This job description is not an exhaustive list of all job duties. Other duties may be assigned at any time.

Qualifications:

  • High school diploma or GED and six months of experience working with the general public required

  • Previous phone experience is preferred

  • Spanish speaking preferred

Competencies:

  • Must be friendly, personable, professional, and service-oriented

  • Ability to initiate conversations and build relationships

  • Ability to work well in a team environment

  • Ability to recommend products and services that will be useful to our members

  • Good oral and written communication skills

  • Ability to think outside the box and solve problems

  • Ability to adapt to change

  • Ability to multi-task

Computer/Software Skills:

  • Microsoft Office Suite; strong ability to learn new software programs
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Member Service Agent (Contact Center)

Deseret First Credit Union