Member Relations Manager - Country Club

The Member Relations Manager at Breakers West will provide essential support to the Director of Membership Administration and the General Manager by handling general administrative tasks and daily office duties. This role involves managing the membership phone line, generating guest cards, proofreading various documents, coordinating member communications like announcements and renewals, addressing membership inquiries, giving tours to prospective members, maintaining membership accounts, managing collections, and preparing member-specific reports. Additionally, the Member Relations Manager will play a part in organizing and planning member events.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

• Proven experience in membership management, customer service, or a related area.

• Excellent communication and organizational skills.

• Proficiency in Microsoft Office Suite.

• Ability to work effectively in a team and independently.

• Strong attention to detail and accuracy.

• Prior experience in event planning is a plus.

Responsibilities:

• Manage the membership phone line and address inquiries promptly, while fielding general inquires and questions relating to membership.

• Create and distribute guest cards as needed.

• Proofread letters, announcements, and other materials for accuracy.

• Coordinate member communications, including announcements and renewals.

• Provide tours to potential members and assist in their onboarding process.

• Maintain membership accounts and handle collections efficiently.

• Generate member-specific reports when required.

• Assist in planning and organizing member events to enhance engagement and retention.