As an Onboarding Specialist you will deliver the 4 week Ultimate Onboarding package to new members. You will also assist our members by educating, delivering, and connecting their interests & goals to our industry leading strategy of the Core 3 and Life Time amenities. The power of Core 3 is our unmatched ability to address all areas of our members' health and fitness needs to achieve optimal results. As a team member of the Life Time Training division, you are able to advance your career in the fitness industry by providing your expertise and gaining experience in the following areas:
KNOW IT Comprehensive Assessments:
Education, testing, and technology to help our members' know how their unique bodies work.
(Examples: Lab Testing, Metabolic Assessments, Devices, Activity Monitors, myHealthScore)
NOURISH IT Personalized Nutrition and Lifestyle:
Professional advice, products and strategies to fuel and enrich our members' healthy way of life.
(Examples: Nutrition Coaching, Nutritional Products, Supplements, Registered Dietitians)
MOVE IT Customized Workouts:
Activities, events, and programs to keep our members' engaged in healthy and entertaining ways.
(Examples: Private Training, Weight Loss, Metabolic Coaching, TEAM Classes, Pilates)
Duties & Responsibilities
Deliver 4 week onboarding service to new members (16 1:1 PT and 11 TEAM per month) This includes: Discovery Consultation, Health Score, Metabolic Assessment, Calendar/Plan for New Member, Nutrition Coaching Session, Two 1:1 PT Sessions or TEAM Intro, Weekly Follow Up Calls, and Post Consultation
Develop and deliver safe, professional, exciting and comprehensive personal training programs to ensure members are satisfied with their workout program and remain motivated to attain their personal health and fitness goals.
Promote Life Time Training services, supplements, and technology.
Promote 1:1 PT package or TEAM Program after 4 week introduction period.
Attend and participate in PT Department, All Club, One-on-One meetings, and Huddles.
Complete and pass all assigned Life Time University courses.
Education & Experience
High School diploma or GED
Four-year degree in kinesiology, sports medicine or other related field preferred
1-2 years of Personal Training experience preferred
1-2 years of Life Time experience preferred
Program design experience required
Customer service experience required
Proven success in onboarding and connecting new members (PT MER)
Competent & Confident is promoting our CORE 3 Method (RBC Mix)
Current and compliant with LT Education (Learning Well Compliance)
Licenses / Certifications/ Registrations
All Life Time team members receive:
Complimentary Life Time membership
Team member discounts for Life Time products & services
Additional Full Time Benefits
Medical, Dental, and Vision Plan
401(k) Retirement Plan
Industry-leading Education and Training
Flexible Spending Account Dependent (day) Care Account
Levels Education Program to promote professional & financial growth
Designated to a Morning or Evening Shift (Pending Club Need)
","title":"Member Onboarding Manager
Life Time Fitness