Member Lounge Destination Concierge | Vail, CO

Inspirato Vail , CO 81658

Posted 1 week ago

The Member Lounge Destination Concierge position requires a dynamic, innovative, passionate yet flexible and service-oriented professional who is extremely organized and familiar with local amenities and activities. This individual will build a positive rapport with our membership by actively anticipating their needs while professionally communicating all pertinent information to the member and destination team. The Member Lounge Destination Concierge is often the first point of contact for our members after they reach the destination. As such, this team member must always be upbeat, professionally attired and ready to exceed member and team expectations while working in a fast-paced environment.

Responsibilities:

  • Ensure consistent communication with Destination Manager, Hospitality Services Manager and the destination team. Key areas of communication include daily arrivals and departures, the status of residences, member requests, logging member visits to the Lounge

  • Create and maintain a weekly logbook

  • Opening and closing Member Lounge

  • Answering phones, welcoming members, supporting the destination team

  • Assist with Member Lounge operations as directed by Destination Manager and Hospitality Services Manager and Member Lounge Supervisor

  • Provide extraordinary service delivery for members from planning to execution, creating memorable experiences by staying abreast of new updates and procedural changes

  • Member Lounge Destination Concierge may also assist with complete trip management:

  • Member (Pre-arrival): Review member resume with special notes, reach out to the planner or personal vacation advisor for any clarification, reach out to the member prior to the members' arrival, review their personalized itinerary double checking everything and finalize any last minute requests

  • Member (Prior to Arrival): Conduct pre-arrival housekeeping/maintenance inspection and stage home for arrival to include stocking home with groceries. Communicate with Personal Vacation Advisor, members and guests to finalize and personalize an itinerary

  • Member (Arrival): Grocery shopping, delivery of groceries, amenity presentation with a notecard, residence inspection, meet and greet, residential orientation, itinerary review for accuracy, review housekeeping schedule, confirm any last minute additions or changes

  • Member (Stay): Accessible for all special requests or changes in schedules, accessible for emergency response and on-call duties, 1st-morning follow-up call, mid-stay call, preparation of member incidental folio

  • Member (Departure): Presentation of member incidental folio for signature prior to departure, confirm departure time and transportation times with member and transportation company, wish member a fond farewell with safe travels and a speedy return (when possible be at the residence to assist with luggage and ensure arranged transportation is prompt). Post recap to Denver office. Personal thank you letter when applicable, pictures and stories for Inspirato marketing if permissible by members

Required Skills:
To perform the job successfully, an individual should demonstrate the following competencies:

  • Honest, respectful, trustworthy, responsible, caring and fun

  • Excellent employee and member interaction

  • Strong knowledge of the local area

  • Organization and high level of attention to detail with the ability to multitask

  • Excellent oral, written communication and listening skills

  • Upbeat, positive disposition with genuine "can do" attitude

  • Proficient in communication technology (MS Outlook, Word, Excel, PowerPoint, chat applications)

  • Flexible schedule, including long days, nights, holidays and weekends

  • Must be able to lift up to 50 pounds and have a reliable vehicle

Qualifications:
Candidate must meet the following qualifications:

  • Bachelor's Degree; preferably in hospitality management or business administration

  • Hospitality and guest service experience, including a solid knowledge of the local area

  • Ability to interact in a foreign language is a plus, particularly Spanish or French

Inspirato Perks:

  • Competitive compensation

  • Full benefits package including 401(k), medical, dental, and vision

  • Inspirato Employee Familiarization Travel Program

  • Casual work environment in rapidly growing, fast-paced, entrepreneurial company

  • Credit for a gym membership

  • Regular fun employee events and professional development opportunities

  • Opportunity to work with passionate, driven, committed, high performing individuals who are revolutionizing the luxury travel industry!

Who we are!

Inspirato is a leading luxury hospitality company that manages, staffs and maintains an exclusive collection of branded luxury vacation homes. Unlike Internet vacation rental brokers, we offer a carefully crafted experience delivering the luxury and service of a five-star hotel in the comfort of a spacious home. This includes investing in luxury furnishings, kitchen appliances, linens, and toiletries for every home, plus an expert service team and local on-site concierge to manage the pre-arrival planning, daily housekeeping, and maintenance. With our unparalleled expertise in residential travel, we ensure the consistently luxurious experience that discerning travelers demand. For those who can't imagine traveling any other way, our private club provides full access to the Inspirato Collection of 900+ vacation options, members-only rates, and valuable travel benefits. For more information on Inspirato, please visit www.inspirato.com.


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Member Lounge Destination Concierge | Vail, CO

Inspirato