Copart Eldridge , IA 52748
Posted 2 weeks ago
The Member License Customer Service Representative (CSR) Hybrid position provides exceptional customer service to our internal and external customers of Copart. This Hy-Brid position is required in office until training is complete, then 1 week in office per month in Eldridge Iowa. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in a hectic and stressful situations.
Audit documents for accuracy
Work with compliance to ensure accurate customer licensing on file
Speak with members related to expired or missing documents
Respond to emails from members in a professional manner
Communicate with internal departments timely to provide accurate information
Use company resources to gather information and offer solutions to meet customer needs
Other duties as assigned
Required Skills and Experience
One year of office support experience in a customer service or administrative role
High School Diploma
Attention to detail
Excellent Written and Verbal Skills
Problem Solving
Computer Proficiency
Occasional Overtime as needed
Copart