Member License - Customer Service Representative

The Member License Customer Service Representative (CSR) Hybrid position provides exceptional customer service to our internal and external customers of Copart. This Hy-Brid position is required in office until training is complete, then 1 week in office per month in Eldridge Iowa. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in a hectic and stressful situations.

• Audit documents for accuracy

• Work with compliance to ensure accurate customer licensing on file

• Speak with members related to expired or missing documents

• Respond to emails from members in a professional manner

• Communicate with internal departments timely to provide accurate information

• Use company resources to gather information and offer solutions to meet customer needs

• Other duties as assigned

Required Skills and Experience

• One year of office support experience in a customer service or administrative role

• High School Diploma

• Attention to detail

• Excellent Written and Verbal Skills

• Problem Solving

• Computer Proficiency

• MS Suites

• Typing Speed

• 45 words per minute

• Ability to multi-task in a fast paced environment

Occasional Overtime as needed