AAA Northern California, Nevada And Utah Insurance Exchange Santa Rosa , CA 95402
Posted 2 weeks ago
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Additional Details: Competitive hourly base + commissions
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Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
Essential Functions
Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
Member Experience
Member Services
Concierge
DMV
Auto Travel
Unlicensed Insurance Services
Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.
This is an onsite position located in Santa Rosa California (M-F in office and weekends off).
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
Minimum Qualifications
High School Diploma/GED
1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments
Drive for Results- Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
Communicate Effectively- Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Teamwork- Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First
Preferred Qualifications
Experience working with sales and service standards and goals or thresholds
Work Environment/Physical Requirements
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AAA Northern California, Nevada And Utah Insurance Exchange