Member Experience Associate

AAA Northern California, Nevada And Utah Insurance Exchange Lakeport , CA 95453

Posted 2 months ago

We're one of the largest Membership organizations in the country, but were so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether youre just starting your journey or looking to grow your career, well support you every step of the way.

Why work for us? Compensation

  • AAA provides competitive compensation complete with an annual incentive plan. Benefits Medical, Dental, Vision, wellness program and more! 401k Matching $1 for $1 company match up to 6% of pay Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan Paid Time Off Ten hours per month, nine holidays annually, two floating holidays and 24 hours per year earmarked for volunteer activities Collaborative Environment AAA will value your contribution to providing exceptional service to our members Development

  • We invest in our people. AAA leadership will support you in your career development planning.

    United Way - $1-$1 matching Member Experience Associate Essential Functions Exhibits AAA guiding principles and core values Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives Overcomes obstacles that create barriers to Team Member or branch efforts Identifies process improvement opportunities and proposes solutions Acts as an agent for change while promoting AAAs guiding principles and core values Knowledge/Skills/Abilities Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members. Accuracy and comfort handling money, making change, balancing cash drawer.

    Good computer skills, proficient in both reading and basic arithmetic. Good written and verbal communication skills in person and over the phone. Ability to multitask in response to requests, requirements and Member/Team Member expectations.

    Ability to accept feedback and correct course as necessary. Education & Experience / Licenses & Certification High school diploma or GED required Two years sales or customer service experience Experience working with sales and service standards and goals P&C Licensing preferred Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.

    Well value your skills and experience. Were building a performance organization with heart and developing a pipeline of tomorrows leaders. Your work will be enhanced with training opportunities, a mentoring program and our promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

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