Member Engagement And Advisory Council Specialist

Department Information

STATE OF COLORADO RESIDENCY REQUIRED AT TIME OF APPLICATION

NOTE: This announcement may be used to fill multiple openings.

The Department of Health Care Policy & Financing (HCPF) oversees and operates Health First Colorado (Colorado's Medicaid Program), Child Health Plan Plus (CHP+), and other state public health programs for qualified Coloradans. Our mission is to improve health care equity, access and outcomes for the people we serve while saving Coloradans money on health care and driving value for Colorado.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

We are looking for a Member Engagement and Advisory Council Specialist to join our Chief Client Office within the Medicaid Operations Office (MOO)!

The Colorado Department of Health Care Policy and Financing operates a $12 billion budget to ensure Medicaid, Child Health Plan Plus (CHP+) and other public insurance programs provide access to quality health care to over 1.5 million Coloradans through an efficient service delivery system.

The Chief Client Office provides an executive level, comprehensive and authoritative view of the customer, creates an organizational and customer strategy to improve the member experience, improve business processes and enable member engagement in healthier living. The Office engages all levels of the organization, federal partners, state and local agencies and contracted partners to deliver an optimal and effective customer experience through strategic development, reforms and initiatives of policy, programs and operations enabling opportunities for healthier living. Office is responsible for planning, directing, and executing major programs, driving change across both the Department and external partners to achieve this mission.

As part of the State of Colorado, HCPF offers a competitive benefits package:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans

• Medical, Dental, and Vision insurance coverage

• Automatic Short-Term and Optional Long-Term Disability Coverage

• Life and AD&D Insurance

• Flexible Spending Accounts (FSAs)

• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)

• 11 Paid Holidays Annually and Accrued Annual and Sick Leave

• Accrued Sick Leave for State of Colorado Temporary Employees

• Flexplace and Flextime work arrangements

• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

• Free RTD EcoPass to all eligible State Employees

• Credit Union of Colorado Membership Eligibility

• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs. https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

We are onboarding new employees using a hybrid approach. The Department supports flexible work arrangements. Depending on the business need and description of the position, we have options that range from fully remote, hybrid, to full-time in the office. Specific discussions about the schedule will be discussed during the offer stage.

Description of Job

As a staff authority, this position enables member-centered decisions through administration of the Department's externally facing Member Experience Advisory Council (MEAC). The MEAC provides feedback on programs, policies, procedures and communications that impact Health First Colorado and CHP+ members. Member-centered decisions drive efficiencies, empower members and improve the overall health of the Colorado population. The purpose of this position is to facilitate expanded member-centered programming, policy, and culture across the Department.

Duties include, but are not limited to:

• Serves as the staff authority and Department's primary point of contact for connecting members into member and community engagement opportunities within the Department

• Develops, leads, and implements Department Member and Community Engagement Plan

• Collaborates across the Department at all levels to increase member engagement and participation in advisory councils, focus groups and surveys where the member's voices are heard and to implement impactful changes based on the feedback, reporting metrics and research

• Implements and supports projects that aim to achieve optimal member experience and promote programmatic improvement

• Applies strategies, best practices and tactics of user experience and engagement into the Department's programs, including but not limited to Health First Colorado (Medicaid) and Child Health Plan Plus (CHP+), with the purpose of optimizing the member experience and efficiencies

• Improves the way the Department collects, aggregates, understands, considers and integrates the member feedback in developing and improving policy, programming, infrastructure, and electronic systems

• Leverages new and existing tools to collect feedback

• Facilitates member engagement initiatives (surveys, focus groups, etc.), including the Member Experience Advisory Council program

• Produces reports, articles, or similar communications that capture the member experience and make it accessible to all Department staff

• Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1B4XXADMINISTRATOR IV

MINIMUM QUALIFICATIONS:

Education and Experience:

Seven years of professional experience developing, implementing and managing strategies, systems and processes.

OR

Bachelor's degree from an accredited institution in Health Policy and Administration, Public Health, Public Policy, Communications, Social Work, Education, or a field of study closely related to the work assignment; AND three years of professional experience developing, implementing and managing strategies, systems and processes.

Substitutions:

Additional appropriate education will substitute for the required experience on a year-for-year basis.

PREFERRED QUALIFICATIONS

• Prior or current state experience related to the duties of this position

• Professional experience developing and executing on engagement and facilitation strategies that include diversity and un-/under- represented populations

HIGHLY DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Strong organization, project coordination, timekeeping, attention to detail and management skills

• Outstanding verbal and written communication and collaboration skills, guiding and engaging individuals in challenging, complex and personal topics, summarizing and synthesizing themes and feedback

• Impeccable interpersonal skills, including establishing trust, maintaining neutrality, encouraging participation, observing verbal and non-verbal cues, setting the meetings tone and energy and guiding members through

DEFINITION OF PROFESSIONAL EXPERIENCE: Work that involves exercising discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

CONDITIONS OF EMPLOYMENT

• All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment.

• Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Supplemental Information

How to Apply (PLEASE READ CAREFULLY)

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.

Failure to submit properly completed documents by the closing date will result in your application being rejected.

ADAAA Accommodations: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Health Care Policy & Financing is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Virginia Miller, at virginia.miller@state.co.us.

The Department of Health Care Policy & Financing does not offer sponsored visas for employment purposes.

Jessica Boyer, Talent Acquisition Specialist ~ jessica.boyer@state.co.us