Member Contact Center Representative

Our Opportunity

We're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. Clair Ave, Cleveland, OH, 44114.

Who We Are

At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people.

Who You Are:

Our ideal candidate thrives on providing exceptional member service via phone, email and online chat from a non-member facing call center environment. We're looking for individuals with a desire to respond to member financial inquiries; uncover opportunities and recommend appropriate financial solutions to help maintain the member's relationship with the credit union. Good credit is important to us, as we are a financial institution.

Responsibilities:

• Assist members with service requests and provide solutions on a variety of financial accounts.

• Identify opportunities and recommend solutions that will benefit the member

• Answer member questions and provide solutions.

• Identify sales opportunities, based on member's needs

• Follow up with new members

• Efficiency, accuracy, and professionalism are vital for this position.

Other

• Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; Ability to sit for extended periods; visual acuity necessary to prepare or inspect documents; should be able to exert up to 10 lbs. of force occasionally.

AA/EOE