Member Advisor - Full Time

Is problem solving, sales, and customer service your jam? Then you might be just who we are looking for at TRUE Community Credit Union in the Washtenaw County, MI area. We have a position open for a full-time Member Advisor at our Mansfield Branch!

What's in it for you?

• A very competitive wage, starting at $17.00 or more depending on experience

• Twelve paid holidays a year

• You can accrue additional paid time off

• We offer health, vision, and dental insurance; long- and short-term disability; term life insurance; 401(k), a pension, and flexible spending accounts; paid vacation and sick time. Can you say gym membership reimbursement, tuition reimbursement, and interest free clothing loans? Yes, that's available too!

What are the schedules like?

• Monday

• Friday our Member Advisors start as early as 8:15 or stay as late as 5:45

• Saturday hours: 8:45 a.m.

• 12:15 p.m. and you can expect to work 1-2 Saturdays per month

What does orientation and training look like?

• Paid orientation will be held at our Westland Branch, 1747 South Newburgh Road, Westland MI 48186
• Training with an existing Member Advisor is expected to be at our Mansfield branch, 424 South Mansfield, Ypsilanti MI 48197

Who are we looking for?

• Someone with sales or financial services experience

• Someone who can learn to be part of our Member Experience team

• Someone who loves people and problem solving

• Someone who is accurate and confidential (we are handling people's money, right!)

• Someone who is positive and professional (we want people to trust us)

• Someone who can handle stressful situations with a smile

• Someone who can passionately serve our members, the community, and each other by promising to uphold our values

What are some of the responsibilities of a Member Advisor?

• Our Member Advisors open new accounts for members such as Savings, Checking, Certificate of Deposits and Business accounts

• Assist the lending department in taking loan applications

• Promote financial health by explaining, promoting, and offering products and services that enhance our members' financial well-being

• Efficiently handle financial transactions, including deposits, withdrawals, loan payments, and night/mail deposits for our members

• They keep an eye out for fraudulent transactions

• Utilize technology as part of our digital first platform - using multiple computer programs to provide exceptional service

• Follows all necessary regulations to maintain security and compliance

What should you do next?

• Click on the Apply Now button and start your Member Advisor application. It will only take a few minutes, but please be sure to answer the questions - it helps us know who to reach out to!
• Then answer the phone when we call - you could be our next teammate!

TRUE Community Credit Union is TRUE to our members, our communities, and our teammates.

TRUE Community Credit Union is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, or any other characteristic protected by applicable law