ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.
Encore Boston Harbor is currently under construction with resort opening anticipated June 2019. Once open, Encore Boston Harbor will employ over 5,000 team members. We invite you to apply to be a member of the founding Encore Boston Harbor team.
The Encore Boston Harbor Meetings Concierge Supervisor, is responsible for overseeing the daily operations of the Meetings Concierge team by providing exceptional service and proactively anticipating needs of meetings and convention guests. During events, the Meetings Concierge Supervisor will respond to immediate needs and support successful event flow by providing directions, responding to guest inquiries, communicate with in-house meeting planners, and coordinate Business Services needs. Responsibilities include, but are not limited to: providing support the Hotel Sales, Catering and Convention Services department, maximizing opportunities for success, maintaining all Encore Boston Harbor Standards, and ensuring excellent guest and team member experience.
Ensures all Encore Boston Harbor core values and property and department standards are implemented and upheld; Encore Resorts core values include:
Care about everyone and everything
Show never ending attention to detail
Take responsibility; don't leave it to others
Always strive to be better
Contact and meet clients to review all details their meeting requirements to include meeting set-ups, timelines, VIP details, and coordinate follow-up with appropriate hotel departments and staff.
Participates in short-and long-term departmental goals, objectives, policies, and operating procedures.
Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
Delivers and maintains a maximum level of property-wide service and satisfaction.
Contributes to company-wide communication and best practices.
Keeps informed of all new developments within the department.
Provides professional internal and external guest services, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Encore brand.
Provide event logistics support by directing and checking in event attendees.
Completes weekly department scheduling to fit the business needs.
Provides feedback to the Director of Convention Services on the daily operations of the banquet facilities.
Establishes and ensures the successful execution of department operating policies.
Is accessible via phone to Resort management and clients while working on property and provides appropriate phone line coverage during off hours.
Provides mentoring and coaching to support the successful development of Meetings Concierge within the department.
Interfaces with support departments and expertise in Resort operations.
Support event planning efforts.
Provide excellent guest service during events
Attend appropriate meetings such as banquet event order review and resume meetings, Pre and Post Convention meetings.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school degree or equivalent required. Hospitality, event management, or related education or experience preferred.
Minimum 5 years of experience preferred.
Working knowledge of Delphi application a plus
Computer skills and knowledge of Microsoft Office a plus.
Excellent written and verbal communication skills required.
Outstanding organizational and interpersonal skills as well as excellent attention to detail.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to write instructions. Ability to present information.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).
In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.