Meetings And Events Customer Service Assistant Program Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Meetings and Events Customer Service APM at JLL, you'll be at the forefront of creating exceptional experiences for our clients. In this role, you'll collaborate with a dynamic team to plan, coordinate, and execute a wide range of meetings and events. You'll leverage innovative solutions to ensure seamless operations while prioritizing client satisfaction. This position offers an exciting opportunity to contribute to JLL's culture of collaboration, both locally and across the globe, as we collectively shape a brighter way for our clients and ourselves.

What your day-to-day will look like:

• Assist in planning and coordinating meetings, conferences, and events for clients

• Manage client communication and respond to inquiries in a timely and professional manner

• Collaborate with internal teams to ensure smooth event execution

• Monitor event budgets and track expenses

• Coordinate with vendors and suppliers to secure necessary resources

• Assist in creating and maintaining event documentation and reports

• Support on-site event management as needed

Required Qualifications:

• Bachelor's degree in Hospitality Management, Event Planning, or related field

• 1-2 years of experience in customer service or event planning

• Strong organizational and multitasking skills

• Excellent verbal and written communication abilities

• Proficiency in Microsoft Office Suite

• Ability to work flexible hours, including evenings and weekends as required

• Customer-centric mindset with a passion for delivering exceptional service

Preferred Qualifications:

• Experience in the real estate or facilities management industry

• Knowledge of event management software

• Familiarity with sustainability practices in event planning

• Multilingual capabilities

• Certified Meeting Professional (CMP) certification or similar

• Experience with virtual and hybrid event planning

At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success.

Estimated total compensation for this position:

70,400.00 - 102,100.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site -Arlington, VA, Nashville, TN, Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.