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Meeting Support Specialist

Expired Job

Barings Charlotte , NC 28201

Posted 4 months ago

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.

We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.

Business Unit:

Infrastructure

Title: Meeting Support Specialist

Department: Global Investment Systems

Location: Charlotte, NC

Barings is a $305+ billion* global asset management firm dedicated to meeting the evolving investment and capital needs of our clients. We build lasting partnerships that leverage our distinctive expertise across traditional and alternative asset classes to deliver innovative solutions and exceptional service. Part of MassMutual, Barings maintains a strong global presence with over 1,800 associates and offices in 16 countries. Learn more at www.barings.com.
1as of March 31, 2018

Job Summary

As part of an IT team located in Barings corporate Headquarters in Charlotte, NC, the Meeting Support Specialist provides first-line response to end user Meeting Support requests and AV incidents received via service desk requests and office operational requirements. The Meeting Support Specialist is generally focused on the day-to-day support of the Charlotte office but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The success of any one Support Specialist is linked to the overall performance of the team; the ability to cross-train other team members; and to share critical information in the goal of excellent customer response. The Meeting Support Specialist is expected to be a prodigious communicator and to share a hunger for knowledge about current and new AV technologies.

This position demands a self-starter and a skilled communicator (written and verbal) who can effectively manage and prioritize support tasks. The individual must be team-centric and demonstrate high sense of ownership, collaboration, and excellent customer service. This position is focused on rapid service, support and satisfaction with quick incident closure rates, along with a friendly and helpful attitude. Successful Support Specialists are open, empathetic, and can apply a broad range of basic AV and technology knowledge.

Primary Responsibilities

  • Responding to scheduled and on demand meeting support requests

  • Coordinate multiple site meetings, perform test calls and validation of meeting details

  • Preparing meeting rooms and maintaining daily functionality of all AV systems

  • Support Barings event planning staff with internal event set-up and event AV needs

  • Effectively communicate and work with every level of employee from general end users to high-level managers and executives

  • Provide support for internal AV needs and events

  • Determine most effective problem resolution to minimize downtime

  • Provide basic diagnostics, support and troubleshooting for AV systems and platforms including but not limited to Crestron systems, Skype, Cisco WebEx, other collaboration tools and AV conference room technology.

  • Maintain and complete appropriate records for incident resolution

  • Comply with vendor specific maintenance and repair procedures

  • Assist staff in troubleshooting AV equipment and videoconferencing equipment as required.

  • Accept and perform special project assignments as deemed necessary by IT management

  • Maintain current knowledge of desktop computing technology, applicable software tools and networking technologies used by Barings. Develop and expand knowledge of these technologies over time

  • Maintain knowledge of and adherence to Company and departmental policies and procedures

  • Develop rapport with staff to understand their technology skills and tailor hands on support accordingly

  • Maintain ethical and professional behavior in dealing with users, department associates, and other departments' personnel. Adhere to all software licensing restrictions

  • Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality

Qualifications

  • One to two years of prior help desk and customer service experience

  • Working knowledge of Windows 7, Microsoft Office, Internet Explorer, and MS Outlook

  • Knowledge of basic networking concepts and desktop troubleshooting

  • Ability to disconnect, lift and move PC's, monitors and staging (50 lbs.).

  • Able to maneuver under counters and in tight spots to run cables and wires for AV equipment as needed.

  • Current knowledge of VoIP-based telephones, and AV technology is helpful.

Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.


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Meeting Support Specialist

Expired Job

Barings