Quartz is seeking a collaborative, organized person to join our growing organization as a Medicare Product Specialist. This role will support Quartz's Medicare Advantage, Medicare Supplement and Medicare Select product lines for successful growth of Medicare membership. This role will partner with various operational units across the organization to examine operational, member and provider issues, address customer questions and concerns and implement process improvements for continued support.
Serve as primary point of contact and liaison with billing, customer service, enrollment and sales teams in investigating and reconciling escalated member issues identified by internal staff, Centers for Medicare and Medicaid Services (CMS), state regulators or members.
Collaborate with internal departments in the development and implementation of process changes to ensure continued compliance with federal and state requirements of the Medicare product lines.
Stay informed of updates to regulations and guidance to disseminate information across internal departments; Maintain and update documentation for product support and recommend training and communication to staff accordingly.
Gather data and produce regular reports for leadership to monitor product enrollment, financial performance, member satisfaction and healthcare quality across the Medicare product lines.
Assist in the preparation and facilitation of meetings with internal and external stakeholders, including Member Advisory Councils and provider sponsors.
Serve as the primary lead in annual member coverage material updates, including but not limited to: public webpages, enrollment materials and member letters. Assemble and lead cross-functional teams to develop content and complete edits to ensure accuracy and timely communications with appropriate audiences.
Associate's Degree in health care or business-related field; equivalent experience will be considered in lieu of education requirement.
3+ year(s) of relevant experience working in the health insurance industry; preferably with knowledge of Medicare products.
Proficiency with Microsoft Office suite and ability to create basic, ad hoc queries in Business Objects, analyze results and produce reports.
Strong written and oral communication skills. Ability to facilitate meetings and lead discussions at various levels of the organization.
Ability to prioritize and adapt to rapid change in a fast-paced setting.
Ability to manage multiple priorities and complete in a timely manner.
Applicants have the option to work full-time from one of our offices in Madison, Sauk City or Onalaska, WI. Quartz offers an excellent benefit and compensation package, opportunity for professional growth and a professional culture built upon the foundations of Respect, Responsibility & Relationships.
Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Unity Health Insurance