Accountable for and manages the development, implementation and ongoing maintenance of Medicare Excel project(s) + for the Operations team (GA, LA, AL, MS) with relatively small and/or less complex scope and deliverables
Project scope typically impacts one of the following: Medicare product, membership data for 130K +, analysis thereof and projects assigned.
Provides input via Excel analysis on business plan to achieve business goals.
Proactively leads assigned project by creating project timeline, identifying key milestones and additional resources needed to successfully complete the work.
Assists with the management of internal relationships, processes and performance drives (in some cases relationships may be external). Negotiates to obtain additional resources (may be cross functional/segment).
Responsible for the budget and/or financial implications of the project.
Identifies issues that may stall project and works with manager to address them.
Tracks progress and communicates project status on a regular basis to all impacted parties.
Builds communication plan for implementation to ensure all impacted parties (up stream/down stream) are informed of next steps for completion.
Acts as an advocate for change may require influencing others to see the value in project.
Group facilitation/presentation influencing various internal (these may be cross-functional/segment) may also include external parties. May coach or mentor others by providing work direction.
May solicit and evaluate internal and external customer feedback to enhance continuous quality improvement.
May identify gaps and recommend enhancements related to new and/or existing products, services and workflows based on broad view of the organization.
Develops recommendations based on complex data and root cause analysis.
May serve as a Subject Matter Expert.
Additional Job Information
Ability to communicate professionally and effectively with management and staff. Ability to work collaboratively within work teams. Excellent verbal and written communication skills. Strong organization skills.
Bachelor's degree or equivalent experience
Percent of Travel Required
0 - 10%
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