The Enrollment Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. The Enrollment Representative 2 transmits enrollment and disenrollment to Center for Medicare and Medicaid Services. Also performs computations and typically works on semi-routine assignments.
The Enrollment Representative 2 makes adjustments, additions, and deletions based on enrollment rules and guidance. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
The ideal candidate is adaptable, analytical and brings positivity and professionalism to every member and team interaction.
Work Environment: Work At Home where success is measured by quality, production, attendance and /or team engagement.
Work Hours: Ability to work flexible schedule within operating hours of 6:00am to 6:00pm EST Monday through Friday
Work at Home/Remote Requirements
Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required
Benefits and Perks of This Opportunity:
Competitive compensation with base salary and bonus eligibility
A chance to develop well-rounded and competitive skills
Robust benefits package as a full-time employee including health, dental, vision, tuition assistance, 401(k) and more. Effective first day - no waiting period!
Professional development opportunities including career advancement and mobility, virtual learning platforms, networking opportunities through our network resource groups, mentoring programs and more!
Medicare Enrollment experience
Basic proficiency and working knowledge of Microsoft Word and Excel
Excellent verbal and written communication skills
Prior insurance industry experience, including telephone contact and customer service work
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
High School Diploma or Equivalent
Basic Medicare knowledge
Scheduled Weekly Hours