Administrative Duties and Responsibilities:
Answer and transfer telephone calls.
Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.
Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.
Assist with special projects as directed.
Assist with training and orienting staff as needed
Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets.
Technical Skills/Competencies Required:
Knowledge of practice operations and standards.
Beginning to intermediate knowledge and use of medical terminology.
Ability to accurately perform vital signs and obtain pertinent health information including but not limited to; temperature, pulse, respirations, blood pressure, height, and weight.
Ability to participate in the medication reconciliation processes and related prescription management tasks, including prior authorizations.
Knowledge and ability to perform specific procedures and tests as appropriate to the clinical setting.
Communication skills: Demonstrates effective oral and written communication skills in English. Communicates in a professional, courteous, clear and concise manner. Facilitates therapeutic relationships between patients, families and other members of the health care team.
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note, documentation of patient information) and to take complete and accurate messages.
Phone skills: Ability to telephonically support the practice by answering and screening calls, offering information within scope of practice to facilitate communication.
Ability to manage work processes in a neat and systematic way. Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, workflows,
Demonstrates ability to utilize technology in the clinical setting. Includes basic computer skills as well as the utilization of electronic medical equipment. Ability to type accurately and enter data at an intermediate level. Ability to become proficient in using the EHR and other appropriate applications. Ability to utilize hand-held technology and download related data to the electronic health record.
Other duties as assigned.
Experience in healthcare setting preferred.
Graduate of an accredited Medical Assistant Certificate Program
Brigham And Women's Hospital