Medical Support Services Team Lead

The Team Lead in Supply Chain Management, is responsible for oversight of the Medical Support Services team, also known as Equipment Depot. This team plays a crucial role in securely storing, transporting, and cleaning clinical medical equipment, managing patient transport within the hospital, handling respiratory equipment and supply replenishment, and the code cart exchange program. Responsibilities include guiding the team in verifying inbound and outbound medical equipment, managing respiratory equipment calibration and replenishment efforts, and documenting processes. Coordinate maintenance schedules with the BioMed team, offer mentorship, and cultivate a culture of excellence. Supervising equipment, dispatching patient transport, proficiently managing respiratory equipment processes, and effectively delegating tasks are integral parts of the role.

ESSENTIAL POSITION FUNCTIONS (60%)

• Oversee verification of inbound/outbound medical equipment, ensuring adherence to inventory protocols.

• Lead replenishment and expiration date checks of respiratory and code cart supplies.

• Document code cart exchange process via KitCheck system prior to deployment, guiding team members.

• Coordinate and schedule routine and preventative equipment maintenance with the BioMed team, offering mentorship as needed.

• Conduct quality control checks, preventative care, and cleaning of medical equipment, with a focus on training, development, and ensuring team competencies were completed while onboarding new team members.

• Assembles, calibrates, performs first-line troubleshooting, and performs quality assurance testing of respiratory equipment to verify proper functioning and ensure patient safety. If unable to troubleshoot, follow guidelines to report malfunctioning equipment.

• Assist the team in transporting patients to various hospital locations for medical procedures, maintaining a high standard of patient care and safety as needed.

• Monitor facility-fit system for transport requests, delegate tasks, and ensure timely completion.

PERIODIC OR SECONDARY POSITION FUNCTIONS (40%)

• Assist manager in creating team members' weekly schedules.

• Assist in maintaining department records and team members' competencies

• Supervise dispatch and transportation of specialty equipment between vendor and nursing units, ensuring efficient inventory management.

• Monitor performance and provide problem-solving assistance as directed.

• Assist in interviewing and providing new staff orientation, development, and training.

• Assist in the development of department performance and productivity standards.

• Provide input for employee evaluations and monthly check-in

• Attend all department and company meetings as required.

• Provide superior customer service by communicating clearly, professionally, and in a timely manner during all interactions (internally and externally) with customers, hospital personnel, patients, and visitors.

• Complete and/or coordinate department projects as assigned.

• Other duties as assigned due to limited resources and activation of the organization surge

The above listing of essential and periodic functions is not an inclusive listing of all duties that may be required to be performed.

SUPERVISORY RESPONSIBILITIES

Assist the Operations Manager in providing day-to-day operation oversight to the Medical Support Services team members (Equipment Depot).

A high school diploma, GED, or a higher level of education would require the completion of high school. An Associate's degree is strongly preferred. 1 to 3 years relevant experience within a healthcare-specific environment highly desired or equivalent demonstrated knowledge and capability.

Position-Specific Job Education and Experience

• Effective time management and punctuality are critical to the success of this role.

• Previous experience in a hospital setting is favorable.

• Excellent emotional intelligence and communication.

• Good physical fitness.

• Pediatric Essential 1.0 required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

KNOWLEDGE OF:

• Good Judgment and decision-making

• Situational Analysis

• Specific technical knowledge

• Proficient in the use of computers and associated software programs, including Microsoft Office, Facility Fit, ERP system, and/or related software for transporting and equipment tracking.

• Strong organizational and communication skills

• Must be detail-oriented

SKILLS:

• Strong organizational and analytical skills are required.

• Strong negotiation skills are required.

• Proficiency with computer applications related to primary function.

• Effective communicational skills

• Effective Organizational and time management skills

• Effective problem-solving skills with the ability to research problems and present findings

• Effective soft skills in people management

ABILITY TO:

• To lift and transport 50+ pounds

• Work in a team environment to promote the Supply Chain brand

• Be flexible with your work schedule, hours, and shifts due to the organization's surge

• Maintain professional work habits by organizing workload, setting priorities, and completing assignments in a timely manner; utilizing resources appropriately; complying with department program standards; and adapting well to change.

• Work independently and be comfortable operating in a collaborative, shared leadership environment.

• Establish and maintain productive, positive working relationships with all levels of the organization in a large, multi-level, geographically dispersed organization.

• Respond quickly and efficiently to change, considering new approaches and demonstrating comfort and unpredictable problems.

• Promote a positive and safe work environment by maintaining good relations with management personnel, peers, and hospital staff; attending department meetings; supporting the hospital and its goals, policies, and management decisions; and actively participating as a team member.

• Work in a fast-paced environment

• Work with deadlines and completion times.

Work Environment:

100% On Site, Non-Clinical Support Services

Hours of Operation = 7 am - 1930pm and weekend rotation as needed