The Medical Support Assistant performs a variety of patient care support functions that facilitate the work of registered nurses, licensed practical nurses, nursing assistants, physicians, physician assistants, Advanced Practice Registered Nurses, and other members of the healthcare team who provide patient care and patient care support. The MSA will be assigned to the Pueblo Community Living Center and will function as the liaison between nursing service and other services and departments.
Assignments include scheduling, canceling, re-scheduling patient's appointments and/or consults; monitoring both inpatient and outpatient appointments for areas of responsibility; verifying and updating demographics; processing all emergency and non-emergency transfers to other VA facilities or private hospitals. Duties and responsibilities include, but are not limited to:
Receiving and relaying incoming and outgoing telephone, intercom, and electronic messages;
Receiving and directing patients and visitors, answering routine inquiries, and making appropriate referral of questions concerning patients' conditions;
Assembling patient records according to prescribed formats;
Inserting additional forms and charts as necessary, and stamping them with correct patient identification;
Continually monitor patient flow, identifies existing and potential problem areas or delays in processing a veteran's medical care request;
Coordinating with appropriate offices and persons in regard to patient travel arrangements;
Scheduling appointments with other medical services for patients;
Serves as a timekeeper, ordering of supplies and maintaining the inventory of office supplies on the unit(s) of assignment;
Making necessary arrangements for admissions, transfers and discharges with correct coding;
Providing assistance and training to other employees on the use of automated management support and operation systems;
Coordinating with fiscal services for resident payouts and funds;
Other duties as required.
Work Schedule: Monday
Financial Disclosure Report: Not required
Job family (Series)
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Selected applicants will be required to complete an online onboarding process
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education
Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
Education. One year above high school; or
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
GS-3 MSA (Entry Level). None beyond the basic requirements.
GS-4 MSA (Developmental Level). Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school. Additionally, candidates must demonstrate the Knowledge, Skills, and Abilities below:
1.Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
2.Ability to use various types of office automation equipment and software.
3.Ability to set up, organize, and maintain record systems.
GS-5 (Full Performance Level). Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school. Additionally, candidates must demonstrate the Knowledge, Skills, and Abilities below:
1.Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2.Knowledge of basic medical terminology.
3.Ability to make appointments in a clinical setting.
4.Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5.Ability to communicate effectively and professionally with employees at varying grade levels.
6.Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
References: VA Handbook 5005/53, Part II, Appendix G45 dated June 7, 2012.
The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.
This work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching and lifting moderately heavy items such as manuals and records boxes. Has unencumbered Driver's License and drives GSA motor vehicle for veteran transport to appointments.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an .
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, rsum, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Background checks and security clearance
Drug test required
To apply for this position, you must provide a complete Application Package which includes:
VA Form 10-2850c, Application for Associated Health Occupations
VA Form 10-2850c Application for Associated Health Occupations can be found at: .
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
VA Form 10-2850c, Application for Associated Health Occupations
Other Veterans Document
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit .
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S.
Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.
Veterans Affairs, Veterans Health Administration