This position will support the Federal Government's response efforts to COVID-19. Applicants must be able to start immediately. Applicants will be referred as vacancies occur. This vacancy announcement will close once all vacancies have been filled.
The Medical Support Assistant (MSA) performs work relating to the care & treatment given to patients on inpatient units, outpatient clinics, scheduling call centers, Care in the Community Support (CitC) and ancillary support services.
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This MSA position is temporary in nature and is expected to last one (1) year.
The MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at the GS-5 level include, but are not limited to:
Scheduling, canceling, re-scheduling patient appointments and/or consults.
Entering no-show information; monitoring appointment requests from multiple electronic sources.
Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility.
Verifying and updating demographics and insurance information when patients check-in for appointments.
Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determine appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).
Additional duties as assigned.
Work Schedule: Various schedules that may include off-tours, weekends and holidays will be discussed during the interview process and are subject to change based on Agency needs.
Telework: Not available.
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.
0679 Medical Support Assistance
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Selected applicants will be required to complete an online onboarding process
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience and Education:
Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
Education. One year above high school; OR
Experience/Education Combination.Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Certification: None required.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Preferred Experience: Previous experience in a medical/clinical work environment, inpatient or outpatient.
Grade Determinations: Medical Support Assistant, GS-05.
Experience. One year of experience equivalent to the GS-04 grade level;
Education. Four years of education above high school.
Demonstrated Knowledge, Skills and Abilities (KSAs). Candidates must demonstrate all of the KSAs below.
i. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
ii. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
iii. Ability to schedule medical appointments in a clinical setting.
iv. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
v. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
vi. Skill in customer service with the ability to identify customer concerns, and refer to the[appropriate staff, as necessary, to ensure a satisfactory resolution.
References: VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant Qualification Standard.
The full performance level of this vacancy is Grade 5.
Physical Requirements:The work is performed in a clinic setting with daily contact with patients. The work is primarily sedentary but does require a good amount of walking, standing and ambulation of a flight of stairs.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Department Of Veterans Affairs