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Medical Support Assistant

Expired Job

Department Of Veterans Affairs Tyler , TX 75701

Posted 2 months ago

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  • Duties

HelpDuties Summary

This position is located in the Medical Administration Service.

Medical Support Assistants schedule appointments by interpreting and verifying provider orders in accordance with Veterans Health Administration national scheduling guidelines; including but not limited to receiving calls from providers when they are ready for their next patient, ensuring that escort services and transportation are property arranged and calling/paging to obtain various supplies for the treatment of patients.

Learn more about this agency

Responsibilities

This is an open continuous announcement that will remain open to October 24, 2018 or until positions are filled. This vacancy has multiple cut-off dates, with the first cut-off date beginning September 21, 2018 with subsequent cut-off dates every 5 business days. Management retains the right to make additional selections as positions become available.

The primary purpose of this position is to perform a variety of administrative and clerical duties associated with determining eligibility, receiving, admitting and discharging patients in support of veterans' treatment in our outpatient clinics and in-patient care units at this facility. Receives, relays and/or answers incoming and outgoing telephone, intercom, and electronic messages.

Determines and documents veterans' eligibility for hospitalization, ambulatory care, nursing home care, dental care and treatment-related travel. Refers new patients to the Health Benefits Advisor for eligibility determination. Processes and schedules first-time admissions or outpatient treatment using the appointment management software packages(s). Reviews veteran discharge papers/documentation to verify service dates and enrolls the individual into the database. Reviews documentation to obtain additional information and determines eligibility for treatment.

Schedules, changes, and cancels appointments using the automated system. Initiates new medical records, annotates and/or attaches allergy alert emblems, and updates patients' automated and/or manual medical record to include filing results of treatments, recording a variety of doctor's orders or notes on various charts and records, recording medical data and recording other documentation as required by the medical staff.

Location of position: VA North Texas Healthcare System

Position Title: Medical Support Assistant

Work Schedule: Full-Time Permanent and Intermittent

Tours: Various Tours

Fort Worth location is Monday through Friday Occasional Saturdays, 7:30am-4:00pm, 8:00am-4:30pm, and 8:30am-5:00pm

Bonham location is Monday through Friday Occasional Saturdays/Holiday, 7:30 a.m.

  • 4:00 p.m., 8:00am

  • 4:30pm and 8:30 a.m.

  • 5:00 p.m.

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status

No

Promotion Potential
5

  • Job family (Series)
    0679 Medical Support Assistance

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be proficient in written and spoken English

Qualifications

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Selective Service Registration is required for males born after 12/31/1959

Qualifications

Basic Requirements

a. Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)

b. Experience and Education:

(1) Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2) Education: One year above high school; or

(3) Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Note: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

c. Physical Requirements:
See VA Directive and Handbook 5019.

d. English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, Pt 11, Chapter 3, section A, paragraph 3j.

GRADE REQUIREMENTS

a. Creditable Experience.

(1) In addition to the basic requirements listed above, applicants must also meet the grade determinations. Knowledge of Current MSA Practices.

To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

(2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

(3) Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.

b. Grade Determinations. The following criteria must be met when determining the grade of candidates.

(1) GS-3 MSA (Entry Level)

(a) Experience or Education. None beyond the basic requirements.

(b) Assignment. This is an entry level MSA position.

It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.

(2) GS-4 MSA (Developmental Level)

(a) Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

(b) Assignment. This is a developmental level MSA position.

It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1.Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
2.Ability to use various types of office automation equipment and software.
3.Ability to set up, organize, and maintain record systems.

(3) GS-5 MSA (Full Performance Level)

(a) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.

(b) Assignment. This is the full performance level for MSAs.

At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1.Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2.Knowledge of basic medical terminology.
3.Ability to make appointments in a clinical setting.
4.Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5.Ability to communicate effectively and professionally with employees at varying grade levels.
6.Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

REFERENCES:

VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679 located at: http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf.

The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.

Physical Requirements:
The work is primarily sedentary but is performed in a combination of medical areas that would require periods of sitting, walking, standing and carrying items weighing up to 20 pounds.

There are minimal amounts of stretching, bending, pushing and pulling. In general, the work does not require special physical demands. However, rigid deadlines and need for high degree of accuracy periodically can become stressful. Applicants must be able to use fingers for frequent keyboarding and to operate a computer; must be able to ambulate to the specific treatment areas with ease.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.



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Medical Support Assistant

Expired Job

Department Of Veterans Affairs