Medical Support Assistant (Advanced) Float

Department Of Veterans Affairs Warren , OH 44481

Posted 2 months ago

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  • Duties




The VA Northeast Ohio Healthcare System is recruiting for 10 Medical Support Assistant (Advanced) Floats. The Medical Support Assistant (Advanced) Floats will function in Community Outpatient Service as described below:

3- Akron- up to 75% travel (Canton, NP)

1-Warren- up to 75% travel (Ravenna)

2- Lorain- up to 75% travel (Sandusky)

2-Parma- up to 75% travel (Lake)

1-Lake- up to 75% travel (Parma)

1-East Liverpool- up to 75% travel to (Youngstown)

Learn more about this agency


The Medical Support Assistant (Advanced)

  • Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary)

  • Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic

  • Provides the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access

  • Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments; manage a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc.)

  • Participates in team huddles and team meetings to manage and plan patient care

  • Setting priorities and deadlines

  • Adjusting the flow and sequencing of the work to meet team and patient needs

  • May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record

  • Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)

  • Managing electronic wait list to verify and validate accuracy and resolve issues

  • Participating and providing input in problem solving on operational issues or procedures in team meetings

  • Performing administrative follow up actions

  • Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care

  • Evaluating patient information and clinic schedule lists to determine whether patient is vested

  • Educating providers about shared patients (those who receive their care at multiple VAS or those who have care in the community) and bringing to the attention of the provider

  • For assignments above the full performance level, the higher-level duties are performed by the incumbent at least 25% of the time and consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in the standard at the specified grade level.

Work Schedule: Monday

  • Friday 8:00 a.m.

  • 4:30 p.m.

Financial Disclosure Report: Not required

Travel Required

75% or less

  • You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)

0679 Medical Support Assistance

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be proficient in written and spoken English

  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/22/2020.

Basic Requirements:

a. Citizenship: Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).

b. Experience and Education.

  • (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;


(2) Education. One year above high school;


(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation.

e. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

f. Physical Requirements. See VA Directive and Handbook 5019. The work of this position is primarily sedentary working closely with others or alone. There may be some walking, standing, bending, kneeling, carrying of light items under 15 pounds, reaching above shoulder, driving an automobile, etc. The work environment typically involves everyday risks or discomforts which require normal safety precautions typical of an office, meeting or training room. The work area is adequately lighted, heated, and ventilated. The physical requirements of this position are concerned with the mental/emotional and physical ability of the incumbent to satisfactorily perform the duties of the proposed assignment and may include requisite laboratory and other screening as required by VA Directive 5019.

g. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

GS-6 Specialized Experience. One year of experience equivalent to the next lower grade (GS-5) level. Examples of specialized experience include, but are not limited to: Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information [(PII)] into or from electronic health records, scheduling systems, and/or reports; Knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients; Ability to schedule medical appointments in a clinical setting; Ability to work independently in the accomplishment of a wide variety of duties performing patient support work; Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers; Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolute

References: VA Handbook 5005, Part II, Appendix G45


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Medical Support Assistant (Advanced) Float

Department Of Veterans Affairs