Medical Support Assistant (Advanced)

Department Of Veterans Affairs Brockton , MA 02303

Posted 2 months ago

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  • Duties




These positions fall under various healthcare service lines within the Medical Centers/clinics. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays. Advanced Medical Support Assistants may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.

Learn more about this agency


Assignment for Outpatient Care: Schedules appointments, updates patient demographics as well as updating Insurance information. The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced Medical Support Assistant coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. He/She develops and manages a tracking system for follow up care such as consults, tests, etc. May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Assignment for Inpatient Care: Cross Trained in a variety of complex processes and procedures to include the scheduling and consult system as well as the Bed Management System. Updates daily Ward Rosters to include provider and Attending Physician designations, pager numbers, room/bed, treating specialty. Patient demographics as well as the special care flow sheet. Review clinic appointment list and assist and coordinate the rescheduling of appointments when it conflicts with inpatient hospital stay. Make up Charts and Labels for new admissions.


  • Selectee may be required to work at any Boston Healthcare System campus, as needed.

  • You must select which campuses you are willing to be considered for at with VA Boston Healthcare System. After the close of this announcement, you will be unable to change your location preference. Please ensure your selections reflect all campuses in which you are willing to work.

  • These positions are located at all facilities and outpatient clinics across VA Boston Healthcare System. By choosing "Boston" as a location, you will be referred if found qualified for the following locations: Causeway Street Out Patient Clinic located in Boston. The Jamaica Plain campus is covered as its own selection of Jamaica Plain.

  • Parking is free at all of our campuses except for the Causeway Street Outpatient Clinic in Boston. If the selectee does not take public transportation, they will be required to pay for their own parking and/or garage fees.

  • Applicants may be referred over for consideration prior to the close date of this announcement.

  • There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.

Travel Required

Occasional travel - You may be expected to travel to another campus if needed.

Supervisory status


Promotion Potential


  • Job family (Series)

0679 Medical Support Assistance

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job.

  • Selective Service Registration is required for males born after 12/31/1959.

  • You may be required to serve a probationary period.

  • Subject to a background/security investigation.

  • Must be proficient in written and spoken English.

  • Selected applicants will be required to complete an online onboarding process and complete additional forms to proceed with employment process.

  • Financial Disclosure Report: Not required

  • Telework/Remote/Virtual Work: Not Available



  • These positions are AFGE/NAGE Bargaining Unit positions with the exception of positions for Framingham. Framingham is eligible for coverage by a Bargaining Unit, but are not currently covered by a Bargaining Unit.

  • These positions are covered by locality-based comparability pay.

  • Travel and relocation expenses are not authorized.

  • Candidates who meet the qualification requirements within 15 calendar days following the closing date of the announcement will be considered.

  • Incomplete applications will not be considered.

  • Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.

Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

  • Education or Experience: One year above high school; OR Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

  • English Language Proficiency: Medical Support Assistants appointed to direct patient care positions must be proficient in spoken and written English.

GS-06: Above the full performance level

Experience: One (1) year of experience equivalent to the next lower grade level in Federal service (GS-5). Experience includes: Clinic experience in a hospital or doctor's office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers. Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution. Evidence of specific computer scheduling programs or software utilized in clinic or hospital.

Demonstrated Knowledge, Skills, and Abilities (KSA): In addition to the experience above, the candidate must demonstrate all of the following KSAs:

  • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

  • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

  • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: This can be found in the local Human Resources Office.

Physical Requirements:The work is requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as papers, books, manuals, record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering other employees. Applicant may at times be exposed to stressful situations with Veterans.

Rsum Reminder:Your rsum must include the following information each job listed:

  • Job title

  • Duties (be as detailed as possible)

  • Month & year start/end dates (e.g. June 2007 to April 2008)

  • Full-time or part-time status (include hours worked per week).

Please be aware that your answers will be verified against information provided on your rsum. Be sure that your rsum clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific rsum format, your rsum must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy.


Note: There is no education substitute for the GS-06 grade level.

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Medical Support Assistant (Advanced)

Department Of Veterans Affairs