Medical Service Technician

Vitas Healthcare Sharon Hill , PA 19079

Posted 4 days ago

The Medical Service Technician (MST) is an entry level position whose primary responsibilities include: driving a box truck, delivery-pick up of home medical equipment, education to patients and/or caregivers. Work in a fast-paced team environment, excellent customer service and communication skills. Paid on-call work hours are required. This position requires the ability to work independently. Must adhere to Company, Federal, State and local regulations and compliance.

Equipment Operation

  • Deliver, set-up, service and pick-up medical equipment and related supplies to/from patient's residence and skilled facilities.

  • Provide instruction and education material to the patient/or caregiver(s) on the operation, cleaning, and maintenance of medical equipment.

  • Obtain a return demonstration to ensure understanding.

  • Transport, handle and route medical equipment according to VITAS Healthcare policies and procedures to comply with infection control, equipment maintenance, and safety.

  • Represent VITAS Healthcare professionally at all times through care delivered and services provided to all clients.

  • Function within federal, state, local, VITAS Healthcare and professional guidelines and regulations.

  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within VITAS Healthcare.

  • Perform scheduled preventative maintenance and non-scheduled maintenance of equipment.

  • Strong knowledge in all home medical equipment and ability to train MST staff effectively in High Flow Therapy, Bi-PAP Therapy and Enteral Pumps.

  • Complete performance safety checks on equipment at the time of delivery.

  • Perform structural/environmental, safety, and patient assessments as related to equipment and participate with the IDT care plan.

  • Computer literate for accurate tracking of equipment and daily performance.

  • Ability to provide initial general training to newly hired MST.

  • May clean and disinfect medical equipment as needed.

Warehouse Operation

  • Clean/disinfect, test, and repair medical equipment and maintain accurate records and documentation in accordance with VITAS Healthcare policies and procedures.

  • Receive, identify and label medical equipment.

  • Maintain proper storage of equipment.

  • Maintain equipment and supply inventory.

  • Coordinate equipment, supply inventory levels, and communicate with Home Medical Equipment (HME) staff.

  • Maintain oxygen refill files.

  • Perform warehouse cleaning and overall maintenance.


  • Practice safe and proper body mechanics relative to transporting, lifting and set-up of medical equipment.

  • Adhere to all safety and security policy and procedures.

  • Wear Safety-toed shoes as provided by VITAS Healthcare.

Vehicle Operation

  • Operate vehicles according to VITAS Healthcare policies and procedures to assure compliance with OSHA, NFPA, FDA and DOT regulations.

  • Operate vehicles in a safe, responsible and defensive manner.

  • Responsible for the cleaning and service notice of vehicles.

  • Load and unload equipment safely to assure no damage or injury.


  • Present equipment education to a level of understanding by patients/families.

  • Report equipment/patient issues to immediate Supervisor.

  • Maintain accurate records in accordance with VITAS Healthcare policies and procedures, i.e., patient equipment delivery/pick-up/service forms, vehicle reports, manifests, and patient needs.

  • May assists less experienced MSTs by providing guidance and counseling on job duties and responsibilities.

Professional Development

  • Attend and participate in related Company meetings and/or committees.

  • Completion of all required training during first year of employment as outlined in Career Pathway.


  • Perform on-call work as required.

  • Maintain positive work relations with staff members

  • Provide internal HME Staff with training on home medical equipment.

  • Demonstrate courteous behavior and be responsive to patients/families and other members of VITAS Healthcare and the public.

  • Perform other job duties as requested.

  • Maintain a neat and professional appearance.

  • Adhere to all VITAS Healthcare policies and procedures.


  • Experience with the operation and repair of durable medical equipment preferred.

  • Current driver's license in applicable state.

  • Ability to lift 100 pounds when required.

  • Highly Organized

  • Strong Administrative Skills

  • PC Competent

  • Able to work with hand-held scanning device.

  • Work unsupervised in field exercising discretion and independent judgment.


  • High school diploma or equivalent.


  • EOE/AA M/F/D/V
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Medical Service Technician

Vitas Healthcare