Medical Secretary - Plastic Surgery

Winchester Hospital Lexington , MA 02421

Posted 7 months ago

Welcome To

Lahey Health is a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Position Summary:
Under general supervision of the Director, assigned manager or designee, and in collaboration with physicians and other care providers, provides secretarial and administrative support to one or more individuals in a clinical environment. Utilizes specific knowledge of medical terminology.

Essential Duties & Responsibilities including but not limited to:

  1. General Medical Office Functions:

  • Maintains physician and midlevel clinic schedules on a daily/weekly/monthly basis.

  • Processes and monitors Provider time away and ensures that the information is captured in all required systems.

  • Answers a high volume of telephone calls in a professional manner and takes responsibility for appropriate dispositions and follow through on all phone calls. Accurately identifies those patients requiring immediate attention and relays this information to the appropriate personnel.

  • Utilizes Lahey Health electronic systems in order to record thorough, and complete phone messages.

  • Electronically facilitates patient prescriptions including new, refills, faxes, and prescription preauthorization's.

  • Uses electronic systems to enter provider orders and retrieve test results.

  • Facilitates collection of outside medical records and x rays for Lahey patients and indexes paperwork for scanning process.

  • Processes forms required for insurance approvals for scheduled procedures, office visits, or tests.

  • Transcribes a variety of documents including correspondence, memos, and department/staff meeting minutes. Proofreads all documents for accuracy and completeness.

  • In surgical departments uses electronic OR scheduling systems to view and print schedules. Monitors and track physician progress electronically.

  • Maintains provider correspondence, reports, and statistics.

  • Makes physician travel arrangements as needed.

  • Maintains physician curriculum vitae, bibliography and Continuing Medical Education (CME).

  • Screens, sorts and distributes mail.

  • Operates office equipment including (but not limited to) a personal computer, Internet, voice mail, e-mail, paging systems, copy machine, transcription equipment and fax.

  • Assists in establishing a new physician's practice, ordering business cards, office supplies etc.


  1. Scheduling:

  • Works with provider and/or other care provider to provide access to patients and facilitate "work in" appointments as required.

  • Schedules patients for tests and consultations as directed by the provider or other care provider.

  • Communicates information to patients regarding requirements for appointments and test preparation, as needed.

  • Uses clinic-wide scheduling system for updating demographic and insurance information to ensure timely and accurate billing.

  • Processes any physician or other care provider 'bump lists', according to protocol ensuring all patients are provided and notified of the new appointment.

Minimum Qualifications:

Education: High school diploma or equivalent.

Licensure, Certification, Registration: None required.

Skills, Knowledge & Abilities:

Knowledge of Medical terminology.

Proficient in standard office procedures and operation of business machines, (personal computer, fax, telephone, dictaphone, others as appropriate).

Excellent customer service and interpersonal skills; organizational skills and attention to detail.

Experience: 1 year related office and/or medical office experience.


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