Medical Secretary III - Division Of General Pediatrics

Nemours Foundation Wilmington , DE 19801

Posted 1 week ago

As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children even those who may never enter our doors through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.

This position is responsible for coordinating all front office operations related to appointment scheduling, patient intake processes, and ensuring appropriate communication within the office as well as with a variety of external contacts including physicians, patients, staff, insurance companies, etc. This individual is responsible for ensuring that all office functions are completed effectively and efficiently, with an unwavering commitment to customer satisfaction and a positive team environment.

Essential Functions

  • Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor.

  • Assist in selection, orientation, direction, and evaluation of clerical staff Coordinate and maintain staff and provider schedules.

  • Monitor accruals, overtime, and scheduled/unscheduled time off

  • Performs all secretarial and PSR functions.

  • Hands-on knowledge of registration, check-in/check-out, appointment scheduling, insurance verification/authorization processes, payment collection, daily cash reconcilliation, and deposit

  • Indirect supervision of staff, serving as a resource to ensure appropriate, effective, and efficient completion of their responsibilities

  • Handles phone calls to/from patients, physician offices, insurance companies, internal customers, etc. utilizing proper telephone etiquette

  • Monitor master patient schedules for providers and ensure that schedule changes are processed accurately and expediently with minimal impact to patients

  • Assist in the coordination and management of training programs and educational visitors within the division

  • Provide direct support to Program Directors, obtaining and overseeing all necessary documentation for continual rotation into the program

  • Maintain department records as defined and ensure that all departmental supplies needed for efficient operation and the provision of care are maintained and ordered in a timely fashion

Additional Requirements:

Associate's degree

More than 3 and up to 5 years of job related experience.

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique "Bridge to a Healthy Future" pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.


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Medical Secretary III - Division Of General Pediatrics

Nemours Foundation