Performs secretarial and clerical functions in direct support of the Home Care / Hospice Supervisors by processing telephone communications and assisting in the day-to-day operations.
Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela's missions, vision and values.
1.Regular, consistent, on-site, and timely attendance.
2.Processes telephone calls and messages promptly, accurately, courteously, and efficiently.
a. Obtains and documents complete and accurate information.
b. Ensures messages reach the appropriate individuals in a timely manner.
c. Treats all callers with courtesy and respect.
3.Process patient information.
a. Obtains and verifies patient demographic and financial information.
b. Enters all information into the billing system per established policies and procedures.
c. Enters all charges/codes into billing system accurately (where applicable by office).
4.Prepares documents for efficient office operations.
a. Completes forms and prepares letters necessary for continuing patient care.
5.Facilitates interpersonal communication on a routine basis.
a. Interacts with external customers in a courteous and respectful manner.
b. Interacts with co-workers and internal customers in a respectful and professional manner.
6.Supports financial objectives (where applicable by location within health system).
a. Makes every effort to collect payments at the time of visit.
b. Accurately completes cash sheets.
c. Delivers cash and cash sheets daily to appropriate place.
d. Assists in maintaining/decreasing organizational/departmental costs.
7.Facilitates patient access to care (where applicable by location within health system).
a. Schedules patients for appropriate intervals and provider based on protocols.
b. Assists patients to access specialty care and testing per physician order (as directed by facility).
c. Provides instructions and directions based on protocols and physician order.
8.Demonstrates accountability for professional development.
a. Maintains accountability for actions taken.
b. Effectively functions as a resource person.
c. Acts as a patient advocate.
d. Performs effectively in the role of preceptor/mentor to new hires and / or students.
e. Demonstrates the ability to solve problems and seeks assistance from immediate supervisor when appropriate.
"Ability to perform the Essential Functions listed on the Physical Conditions and ability to peform the Essential Functions on the Working Condition chart (see attached chart)."
1.Works closely with Supervisors on staffing and scheduling issues
a. Monitors notification of supervisors assigning Case Managers for new patients.
b. Consults with Supervisor if patients must be moved between staff members
2.Generates an admission chart for all new patients
a. Creates an admission chart for every new referral in a timely manner
b. Reconcile that each referral is entered into Horizon Homecare
c. Types a label with patient name, SOC, patient number , etc. and inserts referral
3.Completes final discharge process of patient chart
a. Verifies all required signatures are present
b. Chart contains all required documentation
4.Prints and mails various orders to physicians for signature
a. Prints all 485's and orders in a timely manner
b. Mails orders to appropriate physician via various modes of transmission
5.Filing of patient documentation
a. Sorts incoming mail by patient and admission
b. Files documentation in patient chart in a timely manner
c. Contacts staff for missing consent forms
6.Orders and maintains adequate inventory of patient care and office supplies
a. Orders additional supplies as quantities run low
b. Submits special orders for supplies that we do not stock
7.Maintains scheduling boards
a. Makes all scheduling changes and updates on scheduling boards
b. Schedule changes are communicated to staff that are affected by the change
c. Extracts referrals from Horizon Homecare and places on scheduling board
d. Updates scheduling board each Friday for the upcoming week
e. Check Palliative Care User daily for new referrals
f. Print daily visit schedules
8.Process telephone calls
a. Processes customer telephone calls in a positive, courteous and efficient manner
b. Routes calls and messages to appropriate personnel
c. Provides visit information to patients and caregivers